The posting
About the Role:
The Navigator, Mental Wellness delivers client-centred, wholistic case management services to Métis citizens experiencing mental health and addiction challenges. The Navigator collaborates with clients to assess needs, develop wellness plans, and facilitate access to culturally appropriate services. In this role, the Navigator guides clients through complex care systems, advocates for services, and coordinates community supports to ensure a client-centred wellness model. This role works closely with healthcare professionals, community organizations, and internal teams to ensure seamless, coordinated care aligned with MNO’s Prime Purpose and values, rooted in Métis traditions, prevention, and wellness promotion. What You Will Be Doing:
Engages with clients to identify clients’ mental health and addiction needs, considering individual strengths, challenges, and circumstances. Collaborates with clients to develop personalized wellness plans informed by best practice and cultural safety. Coordinates access to internal and external services, including counselling, therapy, and social supports. Advocates for client needs within healthcare and community service systems Liaises with healthcare professionals, community agencies, and MNO internal services to ensure integrated, seamless care. Liaises with community partners, Métis organizations, Indigenous service providers, and addiction networks to strengthen service coordination. Maintains accurate, timely, and confidential documentation, including OHATS system entries, wellness plans, client progress updates, and discharge planning. Ensures client confidentiality, informed consent, privacy legislation compliance, and adherence to organizational documentation standards. Monitors client outcomes, supports continuous care planning, and participates in program evaluation activities. Demonstrates cultural competence by incorporating Métis values, traditions, and teachings into service delivery. Participates in multidisciplinary case conferences to ensure comprehensive wellness planning and continuity of services. Participates in continuous quality improvement, professional development, team meetings, community outreach, and cultural events as assigned. Monitors changes in available community services and maintains updated referral pathways Represents MNO at community events and external meetings as assigned. Promotes the values of the organization within the workplace and community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.). Reports all unsafe conditions, hazards, accidents, and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements. Performs other job/branch-related duties as required.
Qualifications:
College Diploma (3 year) in a related field or equivalent combination of education and experience 1 to 3 years of experience in the field of mental health and addictions preferably to clients in an Indigenous including Métis setting. Proven experience working in the field of adult mental health and addictions Experience and knowledge of Indigenous issues, particularly those affecting Métis peoples, are considered an asset. Strong knowledge of Ontario’s mental health and addiction programs and services, including best practices in care coordination and client advocacy. Strong desire to act in the service of Métis Citizens, to advance and uphold rights and culture Demonstrated knowledge of mental health and addiction issues, evidence-based treatment models, and community resources in Ontario. Knowledge of Indigenous, specifically Métis, cultures, traditions, and community-based approaches to wellness. Knowledge of case management, assessment, care planning, advocacy, and service coordination processes. Knowledge of case management, assessment, care planning, advocacy, and service coordination processes. Strong understanding of community-based mental health and addictions services, treatment centres, peer support networks, and service pathways Understanding trauma-informed care, harm reduction, and culturally safe service delivery. Familiarity with Ontario’s mental health and addiction service networks. Strong organizational, administrative, and time management abilities to manage complex caseloads. Excellent communication, motivational interviewing, active listening, and client engagement skills. Ability to build rapport with diverse clients, manage sensitive information, and work with clients experiencing mental health crisis. Effective problem-solving and conflict resolution abilities. Collaborative approach to working with multi-disciplinary teams and community partners. Ability to work independently Valid Class G driver’s license Willing and able to travel for training or to meet program objectives. Willing and able to occasionally work hours outside of the regular Monday-Friday, 8:30am – 4:30pm schedule.
