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Open nowPosted 55 days ago

客服系统产品经理

micoworld/index145 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now客服系统产品经理micoworld/index · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on micoworld/index's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 55 days ago

The posting

1. 参与客服系统及客服中台建设，围绕在线客服、工单、质检、知识库等模块，完成需求调研、流程梳理、原型设计和PRD输出。 2. 跟进客服中台接入公司内部业务，了解不同业务场景，收集上线后的反馈和问题，推动产品优化迭代。 3. 对接业务、研发、测试团队，协助明确需求范围、项目排期和验收标准，跟进开发、测试及上线全过程。 4. 关注系统使用情况和业务数据，发现常见问题与效率瓶颈，持续提升产品体验和客服工作效率。

1. 具备1—3年B端产品经验，有客服系统、CRM、工单或SaaS产品经验者优先。 2. 产品基本功扎实，能够独立完成需求分析、原型、PRD和流程图，有参与从0到1系统建设或模块搭建经验优先。 3. 具备业务视角和良好的沟通能力，能够独立调研并理解真实诉求，判断需求价值、产品边界和优先级。 4. 具备较强的责任心和项目推进能力，能够独立推进需求从调研、设计到开发、测试及上线后数据回收与迭代的全流程落地。 5. 加分项：对AI在客服业务场景中的应用有一定理解，能够围绕客服效率、服务质量等核心指标，结合具体业务场景思考AI能力的落地方式者加分。

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