The posting
Key Responsibilities and Accountabilities
1. Executive and Corporate Transportation
- Provide safe, reliable, punctual, and professional driving services to company executives, employees, clients, and authorized guests, as assigned.
- Transport passengers to and from offices, airports, hotels, meetings, business appointments, and other approved destinations.
- Plan travel routes in advance, considering traffic conditions, road restrictions, weather, and scheduled appointments to ensure timely arrivals.
- Maintain strict confidentiality regarding passengers, itineraries, business discussions, company activities, and other sensitive information encountered while performing duties.
- Exercise courtesy, discretion, and professionalism at all times, maintaining a presentable appearance and a service-oriented attitude.
- Ensure passengers' comfort and safety throughout the journey and assist with luggage or other reasonable travel-related requirements when necessary.
2. Vehicle Maintenance and Fleet Management
- Maintain the assigned company vehicle in a clean, safe, roadworthy, and presentable condition, both inside and outside.
- Conduct daily pre-trip and post-trip inspections, checking tires, brakes, lights, fluid levels, fuel, vehicle cleanliness, and other essential safety items.
- Immediately report vehicle defects, mechanical issues, accidents, damage, warning indicators, and other concerns to the Facilities Engineer and/or Fleet & Travel Specialist.
- Coordinate preventive maintenance, periodic servicing, vehicle registration, insurance renewals, repairs, and other fleet-related requirements with the designated FACS personnel.
- Maintain accurate and complete vehicle records, including trip logs, mileage, fuel consumption, maintenance activities, repairs, and vehicle expenses.
- Ensure that company vehicles are used only for authorized business purposes and are properly secured when unattended.
- Monitor vehicle condition and report any unusual fuel consumption, recurring mechanical issues, or maintenance requirements to the appropriate personnel.
3. Trip Scheduling, Documentation, and Compliance
- Maintain accurate records of vehicle dispatches, trip schedules, departure and arrival times, destinations, passenger details where required, mileage, and other information specified by company procedures.
- Coordinate transportation requests and schedule changes with the designated FACS personnel to ensure proper vehicle allocation and service delivery.
- Comply with the company's Transportation Policy, Fleet & Travel procedures, FACS standards, vehicle-use guidelines, and other applicable company policies.
- Observe all applicable traffic laws, road safety regulations, parking restrictions, and defensive driving practices.
- Ensure that the driver's license and required vehicle documents are valid and available as applicable.
- Immediately report traffic violations, accidents, incidents, passenger complaints, and other events involving company transportation in accordance with company reporting procedures.
- Maintain accurate and timely submission of trip tickets, vehicle logs, receipts, and other required documentation.
4. Messenger, Runner, and Logistical Support
- Perform messenger and runner duties, including the collection, delivery, and submission of company documents, packages, supplies, and other authorized items.
- Assist with urgent office pickups, document processing, bank transactions, government or business-related errands, and other approved logistical requirements.
- Ensure that documents, packages, and other items entrusted to the driver are handled securely and delivered to the correct recipient within the required timeframe.
- Obtain acknowledgment of receipt or other proof of delivery when required.
- Support Facilities and Client Services in implementing approved programs, projects, events, and operational activities that require transportation or logistical assistance.
5. Customer Service and Stakeholder Coordination
- Coordinate professionally with executives, employees, clients, building administrators, vendors, and other stakeholders encountered while performing assigned duties.
- Respond courteously to transportation requests, itinerary changes, and other reasonable service requirements.
- Communicate promptly with the requesting party and designated FACS personnel regarding delays, route changes, vehicle availability, or other circumstances affecting service delivery.
- Exercise sound judgment and initiative in addressing routine transportation concerns while escalating incidents, safety risks, and matters requiring management approval.
- Maintain a positive representation of the company through professional conduct, reliability, punctuality, and responsible vehicle operation.
6. Safety, Security, and Risk Management
- Prioritize passenger safety and road safety at all times, practicing defensive driving and maintaining appropriate driving speed and following distance.
- Never operate a vehicle under the influence of alcohol, illegal drugs, or any substance that may impair driving ability.
- Comply with company rules prohibiting distracted driving, including the improper use of mobile phones while driving.
- Secure company vehicles, keys, fuel cards, documents, and other assigned assets against loss, theft, unauthorized access, or misuse.
- Immediately report accidents, emergencies, security concerns, suspicious activities, and other safety-related incidents to the appropriate company representative.
- Follow company emergency response, incident reporting, and business continuity procedures when applicable.
7. General Administrative and Operational Support
- Assist the Facilities and Client Services team with administrative and operational tasks related to transportation, fleet management, office logistics, and company activities.
- Support the implementation of FACS policies, standards, initiatives, and continuous improvement programs.
- Maintain proper communication with the immediate supervisor regarding daily assignments, operational concerns, and outstanding tasks.
- Perform other related duties and responsibilities as assigned by the immediate supervisor to support the ongoing operational needs of the organization.
