Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 16 hours ago

Customer Account Manager

MicroSourcing1,107 open roles

Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Account ManagerMicroSourcing

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 16 hours ago

The posting

KEY RESPONSIBILITIES:

Customer Interaction & Support

  • Build and maintain strong, trust-based relationships with customers.
  • Ensure customer needs are met and service expectations are consistently exceeded.
  • Responds promptly and professionally to customer inquiries, requests and initial complaints.
  • Demonstrate professionalism and empathy during challenging customer conversations, ensuring positive outcomes and maintaining positive relationships.

Order Management, ERP & CRM

  • Manage end-to-end order processing—from receipt and entry to production tracking and final delivery—using ERP systems to ensure accuracy and efficiency.
  • Maintain and update customer records in Dynamics 365 CRM ensuring seamless integration with ERP platforms for order management.
  • Partner with internal teams—including Operations, Logistics, Quality, and Sales—to ensure accurate and timely order processing, production, and delivery.
  • Support Sales in customer quoting and contracting for Didion products.
  • Provide responsive support to the Sales team by facilitating communication, sharing updates, and assisting with customer-specific requests.
  • Navigate varying team dynamics and priorities to align customer needs with operational capabilities.
  • Initiate the customer complaint (CCR) process and collaborate with relevant departments to ensure timely, effective resolution.
  • Act as a liaison across departments to advocate for customer needs and drive continuous service improvement.
  • Serve as a backup to the Customer Relations Manager to support team leadership and service continuity.

Cross-Functional Collaboration & Support

REQUIREMENTS:

  • Bachelor’s degree preferred, but not required
  • 5+ years of customer service and sales support experience, with a proven ability to build and maintain strong customer relationships.
  • Experience in food manufacturing or related industry is a plus.
  • Skilled in navigating complex customer situations and making sound, timely decisions.
  • Exceptionally organized, detail-oriented, and able to manage multiple priorities in a fast- paced environment
  • Strong decision-making and problem-solving skills with a track record of implementing effective solutions independently.
  • Excellent communication skills - verbal, written, and digital.
  • Proficient in Microsoft Office 365 (Outlook, Excel, Word, and Teams).
  • Experience with CRM systems; familiarity with Dynamics 365 preferred.
  • Self-motivated, adaptable, with a collaborative mindset and the ability to work both independently and as part of a team.

Other details

Customer-facing experience, someone who has excelled in roles focused on building and sustaining long-term relationships, not handling high-volume, transactional contacts like a call center environment.

  • Account Representative developing employer and business partnerships
  • Someone who excels at managing ongoing customer accounts, understanding needs, and building trust.
  • Someone with the demonstrated ability to quickly learn ingredient functionality, manufacturing timelines, specs, COAs, and product attributes and explain these to customers effectively.

Strong Communication & Persuasion Skills – Candidates who have:

  • Managed sensitive conversations about service offerings, program expectations, and outcomes
  • Built and maintained strong customer relationships by proactively managing communication, anticipating needs, and ensuring positive experiences throughout the service cycle.
  • Can handle customer issues, schedule changes, quality concerns, and technical inquiries with clarity and professionalism.

Cross-Functional Coordination — Not Call Center Work

  • Their background demonstrates that they are accustomed to working with internal partners like Planning, Production, QA, R&D, and Logistics, exactly what our customer relations role demands.

Organized, Self-Directed, and Able to Manage Multiple Accounts - Candidates who have managed:

  • Multiple customer/employer relationships and numerous individualized customer accounts
  • They can successfully juggle order management, scheduling updates, documentation requests, and ongoing relationship support.
  • Prioritized tasks independently, meeting deadlines and resolving issues without requiring frequent supervision.
  • Anticipated customer needs by monitoring account activity

Ideal Backgrounds – This person has worked previously as a:

  • Customer Relations Specialist
  • Sales Support Specialist
  • Account Coordinator (B2B/Manufacturing)
  • Customer Experience Partner (Manufacturing or Food Ingredients ideal but not required)
  • Commercial Operations Support
  • Inside Sales Representative (relationship-focused, not call center)

Ideally, we would like to focus on people with backgrounds in:

  • Manufacturing customer service
  • Ingredient or food manufacturing sales support
  • B2B account coordination
  • Logistics or supply chain customer coordination
  • Beverage, craft spirits, CPG, or specialty product representation
  • Employer engagement / community partnerships

Account management with onsite or relationship-building requirements

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MicroSourcing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MicroSourcing's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MicroSourcing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.