The posting
The responsibilities include but are not limited to: • Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes • Responsible for support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network • Implement and champion disciplined processes and measurement practices to continuously enhance our ROI and strategic direction. • Lead, coach and develop a multi-skilled support team • Oversee support functions for multiple brands including but not limited to Pie Face, Quickstop, Mrs mac, United and Balfours • Support teams with escalations, complex queries and quality assurance • Build strong relationships with internal departments and external partners • Collaborate with product, operations, property, compliance, maintenance and IT • Work with stakeholders to unlock efficiency across brand, local, store & retail • Align support strategies with broader corporate goals • Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, Supplier rebates and our point of sale systems • Establish positioning and identify target audiences across channels and segments • Develop and present initiatives and strategies to senior management, communicating through reporting and insights



