The posting
Qualifications & Skills
• Strong oral and written communication skills in English.
• Strong customer service skills with a professional and positive attitude.
• Proficient in Microsoft Word, Excel, email, internet navigation, and standard office equipment.
• Knowledge of health insurance policies, guidelines, and insurance verification.
• Familiarity with ICD-10, HCPCS, and medical chart notes.
• Excellent organizational, analytical, and attention-to-detail skills.
• Strong multitasking, time management, and prioritization skills.
• Ability to manage multiple tasks, meet deadlines, and work efficiently in a fast-paced environment.
• Self-motivated, flexible, organized, and highly trainable.
• Ability to work independently and effectively as part of a team.
• Experience in customer service and inbound/outbound calls preferred.
• Open and adaptable to fast-paced changes, including updates to tasks, processes, priorities, and responsibilities.
• Willingness to adjust work schedules when business needs require, including changes in shift schedules or assignments.
• Flexible and willing to take on additional or changing tasks as needed to support team and business operations.



