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Open nowFirst seen 15 hours ago

Customer Service Advisor

MicroSourcing1,107 open roles

Where
Cagayan De Oro City, Misamis Oriental, Philippines
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Your applicationOpen nowCustomer Service AdvisorMicroSourcing · Cagayan De Oro City, Misamis Oriental, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 15 hours ago

The posting

Job Title: Customer Service Advisor

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Advisor to manage customer interactions across multiple channels, including voice calls, email, and live chat. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to effectively handle customer concerns and complaints while maintaining a positive brand experience.

Key Responsibilities:

  • Manage inbound and outbound customer interactions via phone, email, and live chat in a fast-paced environment
  • Resolve customer inquiries, issues, and complaints in accordance with company policies and client guidelines
  • Meet and maintain key performance indicators (KPIs)
  • Ensure compliance with quality standards, scripts, and regulatory requirements
  • Accurately document all customer interactions in CRM or ticketing systems
  • Escalate complex or unresolved concerns following proper escalation procedures
  • Provide clear, accurate, and timely information to customers
  • Maintain professionalism and empathy when handling difficult or irate customers
  • Stay updated with product knowledge, process changes, and client requirements

Requirements:

  • At least 6 months to 1 year of experience in a BPO or contact center environment (preferred)
  • Experience handling voice, email, and/or chat support
  • Excellent English communication skills (verbal and written)
  • Strong problem-solving and complaint-handling skills
  • Ability to multitask and navigate multiple systems simultaneously
  • Willingness to work in shifting schedules, including nights, weekends, and holidays

Key Competencies:

  • Strong customer service orientation
  • Empathy and active listening skills
  • Resilience and ability to handle pressure
  • Attention to detail and accuracy
  • Adaptability to changing processes and tools
  • Team collaboration and accountability
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One press. We do the rest.

  1. A CV for this posting

    Written against MicroSourcing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MicroSourcing's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MicroSourcing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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