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Open nowFirst seen 13 hours ago

Customer Service Representative

MicroSourcing1,107 open roles

Where
Cagayan De Oro City, Misamis Oriental, Philippines, Misamis Oriental, Philippines
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Your applicationOpen nowCustomer Service RepresentativeMicroSourcing · Cagayan De Oro City, Misamis Oriental, Philippines, Misamis Oriental, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 13 hours ago

The posting

Discover your 100% YOU with MicroSourcing!

Position: Customer Experience Representative Location: SM CDO, Cagayan De Oro City Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a Customer Experience Representative, you will:

  • Provide dedicated support to corporate stores and associates regarding product availability and order status.
  • Partner with vendor consultants to research and suggest suitable substitutions for unavailable or backordered products.
  • Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
  • Negotiate "win-win" resolutions for store issues while maintaining professional composure under high-pressure situations.
  • Participate in cross-departmental projects aimed at improving supply chain communication and customer satisfaction.

What You Need:

Non-negotiables

  • Minimum 2 years of experience in a customer service environment; call center experience is highly preferred.
  • High School diploma required (College or University degree preferred).
  • Typing speed of at least 50 wpm with high accuracy.
  • Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
  • Ability to work a rotating schedule that includes extended business hours and weekends.

Preferred skills/expertise

  • Basic knowledge of optics (lens types, frames, or eyewear terminology) is highly beneficial.
  • Proficiency in the Microsoft Office environment and general computer multitasking.
  • Proven ability to practice active listening and demonstrate genuine empathy toward store associates and customers.
  • Experience in conflict de-escalation and knowing exactly when to transition an issue to management.
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One press. We do the rest.

  1. A CV for this posting

    Written against MicroSourcing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MicroSourcing's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MicroSourcing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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