The posting
Discover your 100% YOU with MicroSourcing!
Position: Design Specialist (B2B AU Telco) Location: BGC, Taguig Work setup & shift: Onsite | Day shift
Be a part of something big at Microsourcing!
We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.
Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.
This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry!
Job Summary:
The Design Specialist is a pre-sales role that engages directly with Enterprise (OE) customers and internal stakeholders to design, price, and validate solutions across one or more technology towers, with a strong focus on fixed carriage products and contemporary WAN services. Acting as the technical lead during pre-sales and solution design phases, the role ensures seamless integration of OE services into customer ICT environments, educates stakeholders on new design possibilities and operational capabilities, and uses approved architectures, pricing models, and toolsets to deliver outstanding customer experience and financial outcomes.
Job Description
The Solution Design team is integral to the sales engagement process, contributing to exemplary customer experiences by:
- Advise customers on OE fixed carriage products and technology solutions based on business requirements.
- Design and configure WAN solutions including SD-WAN, IPVPN/MPLS, Internet, Ethernet, and cloud connectivity services.
- Educate customers on solution architecture, operational processes, and self-service WAN portal capabilities.
- Support pre-sales activities through accurate solution design, quoting, and proposal development aligned with approved pricing models.
- Collaborate with account teams and customers to ensure solutions deliver technical quality, customer satisfaction, and commercial accuracy.
Key Factors
- Effective collaboration with internal teams and vendors to gather design details, access options, and cost components.
- Deep understanding of enterprise ICT environments and ability to hold technical discussions with customers and peers.
- Consulting and coaching skills to enhance stakeholder understanding of OE offerings and design choices.
- Continuous improvement mindset: contribute to product, process, and tooling enhancements; promote standardised delivery patterns.
- Tool proficiency: develop and maintain in‑depth knowledge of OE design/quoting tools and ordering systems.
Role Objectives
- Support OE sales teams through detailed design, access qualification, cost/pricing, proposal generation, and handover to delivery for fixed carriage and WAN solutions.
- Act as technical lead for contemporary WAN solutions, educating customers on transformative capabilities and demonstrating self‑serve portals and configuration workflows.
- Investigate customer ICT environments and architect integration strategies that are robust, standardised, and repeatable.
- Serve as SME on OE products, services, architectures, processes, and toolsets sharing knowledge across account teams, customers, and improvement initiatives.
- Ensure accuracy and compliance with approved architectures, pricing models, commercial guardrails, and ordering requirements.
Key Responsibilities
- Pre-sales engagement: qualify opportunities, elicit requirements, and advise on OE fixed carriage product selection based on enterprise ICT context.
- Solution design & pricing: design and price solutions against approved architectures/pricing models; produce HLD/LLD, BOMs, and costed proposals using OE toolsets.
- Access qualification: validate network access options, feasibility, and costs; coordinate with vendors and internal provisioning teams.
- Demonstrations: convey new possibilities of contemporary WAN services; demonstrate self‑serve portals and decision workflows for WAN design/configuration.
- Integration design: work closely with customers to define configurations for OE service integration (routing, security overlays, policy, performance).
- Order and configuration governance: document and input OE product configurations into ordering systems; validate carriage orders vs design intent; manage assumptions, risks, and dependencies.
- Tender and proactive quoting: participate in RFPs/RFIs and proactive bids; ensure accurate pricing of carriage components and services.
- Handover to delivery: create clear design artifacts and transition materials; support delivery teams in design clarifications and change control.
- Standards & patterns: promote standardised solution patterns; maintain reusable design templates and best-practice documentation.
- Continuous improvement: feedback into product roadmaps, process optimization, and tooling enhancements (including quoting workflows).
- Managed Network Services (MNS): Support customer solutions by managing modifications, additions, and changes to implemented MNS solutions.
- Stakeholder Engagement: Collaborate with internal and external stakeholders to conduct feasibility studies for connectivity and infrastructure projects.
- Customer-Centric Approach: Demonstrated commitment and proven track record of delivering exceptional customer experiences with a strong service-oriented mindset.
- Compliance & Risk Management: Maintain 100% adherence to compliance and risk training requirements, ensuring operational excellence.
Skills and Competencies
- Technical expertise in WAN architectures and enterprise ICT environments (e.g., SD‑WAN, IPVPN/MPLS, Internet, Ethernet/NNI, cloud connectivity, security overlays).
- Communication & stakeholder engagement: ability to translate complex technical concepts into clear, customer-friendly language.
- Commercial acumen: understanding of pricing models, TCO/ROI, margins, and commercial guardrails in pre‑sales contexts.
- Tool proficiency: hands-on with OE design/quoting tools, ordering systems, and documentation standards.
- Design governance: rigor in aligning to approved architectures, policies, and standardised delivery.
- Collaboration across sales, product, engineering, delivery, and vendor ecosystems.
- CPQ Expertise: Hands-on experience with CPQ solutions, preferably AMDOCS CPQ platform, to drive efficient and accurate quoting processes.
- Security & Collaboration Tools: Knowledge of security technologies (e.g., Cisco, Palo Alto) and collaboration platforms such as Microsoft Teams.
What You Need:
Non-negotiables
- At least 3 years of experience in ICT solution design or architecture roles.
- Tertiary qualification in IT, Engineering/ECE, or equivalent industry certifications.
- Knowledge of network, carriage, and security technology.
- Background in telecommunications, systems integration, or enterprise networking.
- Proven experience designing and pricing pre‑sales solutions that meet customer requirements across one or more technology towers.
- Demonstrated capability to act as technical lead for WAN solutions and integrate services into customer ICT environments.
- Experience using quoting/design tools and familiarity with telco ordering and validation processes.
- Strong consulting, communication, presentation, and stakeholder relationship management skills.
- Analytical, adaptable, and collaborative mindset with the ability to manage competing priorities in a matrixed environment.
- Demonstrated initiative, problem-solving ability, and leadership potential to drive improvements and support team growth.
Preferred skills/expertise
- Certifications in relevant technology domains (e.g., Network, Security).
- Experience with change management and service management frameworks.
- Familiarity with sales methodologies.
- Exposure to contract, risk, and commercial considerations.
- Familiarity with office productivity tools, ITSM tools, and similar platforms.
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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