The posting
Position Title:
IT Specialist | Network Infrastructure Group
Reports to:
IT Manager/Supervisor | Network Infrastructure Group
Direct Reports:
Department/Campaign:
Information Technology and Infrastructure and Services Group
Position Location:
Eastwood, Ortigas, Bay Area, BGC, Cebu
Position Purpose:
Implements and adheres to the latest IT network practices and standards. The IT Network Administrator aims to create a secure, stable, and high-performance network environment for the business.
Main Activities and Responsibilities:
The IT Specialist for Network Infrastructure Group will be responsible for the following:
- Manage and maintain network infrastructure for all company endpoints
- Ensure the network is compliant with ISO and CIS standards.
- Monitor network performance, troubleshoot issues, and implement solutions.
- Implement security measures and best practices to safeguard the network.
- Collaborate with cross-functional teams to optimize network resources.
Health & Safety of our People
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
Core Competencies:
- Network Configuration: Proficiency in configuring and managing network devices, including routers, switches, firewalls, and access points.
- Network Security: Awareness of network security best practices, including firewall management, intrusion detection and prevention, and encryption to protect the network from threats and attacks.
- Troubleshooting and Problem Resolution: Proficiency in diagnosing and resolving network-related issues, including connectivity problems, latency, and network outages.
- Network Monitoring: Ability to monitor network performance, traffic patterns, and device health, and respond to alerts and anomalies in real-time.
- Network Design and Planning: Knowledge of network design principles and the ability to plan, implement, and optimize network infrastructure to meet business requirements.
- Network Protocols: Understanding of network protocols (e.g., TCP/IP, DNS, DHCP) and the ability to configure and troubleshoot network communication.
- Documentation and Compliance: Capability to maintain detailed documentation of network configurations, policies, and procedures, and ensure compliance with industry regulations and standards.
Key Skills and Capabilities:
- Network Administration: Configuring and managing network infrastructure effectively.
- Security Management: Implementing security measures and compliance standards.
- Troubleshooting: Rapid identification and resolution of network issues.
- Network Protocols: Proficiency in TCP/IP, DNS, DHCP, and VPN protocols.
- Compliance Expertise: Adherence to ISO and CIS standards.
- Automation: Automation of routine network tasks for efficiency.
- Monitoring and Optimization: Network performance monitoring and resource optimization.
- Collaboration: Effective teamwork and communication with cross-functional teams.
- Documentation: Maintaining accurate network documentation.
- Continuous Learning: Staying updated on IT and network technologies.
Success Factors:
- Network Reliability: Ensuring the network is highly reliable, minimizing downtime and disruptions.
- Security Compliance: Maintaining network security in alignment with ISO and CIS compliance standards.
- Effective Troubleshooting: Swiftly identifying and resolving network issues to maintain uninterrupted operations.
- Efficient Resource Management: Optimizing network resources to ensure peak performance and cost-effectiveness.
- Automation Implementation: Integrating automation to streamline and simplify routine network tasks.
- Collaborative Skills: Building strong cross-functional relationships and effective communication with team members and other departments.
- Documentation Accuracy: Keeping thorough and up-to-date network documentation for reference and troubleshooting.
- Continuous Improvement: Staying current with emerging IT and network technologies for ongoing enhancement.
- Incident Response: Managing and mitigating network incidents effectively to minimize impact.
- Scalability: Preparing the network infrastructure to scale and accommodate business growth.
- No more than 15 minutes tardiness per month
- No more than 1 absence per month
- Proactively communicate to ensure there are no surprises.
- Proactively explores opportunities for improvement.
- Embrace and support change.
Qualifications and Typical Experience:
- 4-6 years of network administration experience
- Excellent written and verbal communication skills in the English language
- Dependable to be at work during assigned shifts and to complete work as expected
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues
- Proven experience in managing cross brand network equipment at scale(minimum 2000 endpoints)
- Experience with documenting procedures
- A Cisco certification such as CCNA is desirable
Other Position Requirements:
- Subject to business demands, additional hours may be required
- Shifting schedules
- Holiday Shifts
Values:
- Curious … I am curious and interested in learning through experience and from others. I proactively aspire to be the best at what I do individually and as part of a team and look for ways for us to be better, better today than yesterday, and better tomorrow than today. I am inquiring and interested and exploring all options.
- Passionate … I am emotionally connected to what I do and how I do it. I am enthusiastic and positive in my communication and focused on my goals and what I need to do to get there. I am excited and eager to contribute to bringing our Probe Vision and Purpose to life. The future excites me and I am driven by excellence.
- Care … I care about what I do and how I am with our clients, their customers and others at Microsourcing. I care about the environment and the community in which I live and work. I respect and celebrate different thoughts, beliefs and experiences to my own. I have a strong interest and concern for human welfare, values and dignity.
- Integrity … I tell the truth and deliver on my promises. I give freely of my trust and do all I can to earn the trust of others through my actions. I seek to understand rather than judge, gossip or make assumptions I do the right thing and what’s best for my team, Probe, our Clients and their Customers. I understand our Probe Code of Conduct is not negotiable and do my best to demonstrate our values consistently.
