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Open nowFirst seen 3 days ago

Offshore CRM Operations & Compliance Support

MicroSourcing1,110 open roles

Where
Pasig, Metro Manila, Philippines
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Your applicationOpen nowOffshore CRM Operations & Compliance SupportMicroSourcing · Pasig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. MicroSourcing postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

MicroSourcing median: 2 days open

The posting

Discover your 100% YOU with MicroSourcing!

Position: Offshore CRM Operations & Compliance Support

Work setup: Hybrid | Shifting

Location: Ortigas, Pasig City

Why join MicroSourcing?

You'll have:

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role:

  1. Account Verification – New Accounts (Ongoing)

Trigger Accounts automatically created in Salesforce from: Website and web enquiry submissions Marketing Cloud forms (including ioGAS)

Responsibilities Review newly created Accounts generated by automation Verify and complete required account details where missing or inconsistent Apply agreed naming and data standards Identify and resolve obvious duplication issues Escalate ambiguous cases where account ownership, structure, or legitimacy is unclear

Outcome Clean, verified Accounts available for sales activity Reduced downstream data correction and rework

  1. Account Verification – Legacy / Incomplete Accounts (Ongoing)

Trigger Accounts not fully resolved during the initial Salesforce org clean Accounts flagged via: Sales interaction Integration exceptions Data quality reviews

Responsibilities Perform continual clean-up and verification of identified accounts Resolve: Duplicate records Incomplete or outdated information Misclassification (e.g. customer vs prospect) Maintain consistency with current data governance standards

Outcome Progressive reduction of legacy data risk Sustained data quality over time

  1. Compliance Checks – Dow Jones / RiskCenter

Trigger Creation of new Accounts Account updates requiring compliance validation

Responsibilities Perform Dow Jones / RiskCenter checks on all Accounts Record outcomes in Salesforce in line with the agreed compliance process Ensure checks are completed before commercial progression where required

Prioritisation ioGAS Accounts are prioritised due to: Software licensing dependency Global scale and regulatory exposure

Outcome Compliance embedded as a standard operational control Sales teams removed from compliance administration

Optional / Conditional Responsibility

  1. Payment Confirmation Update – Software Purchases (Fallback Only)

This responsibility is explicitly optional and only applies if automated payment confirmation via Kafka or Snowflake/Data Cloud is not available.

Trigger Daily Pronto report confirming cleared payments for software purchases

Scope Applicable to software products only (e.g. ioGAS) Offshore role receives an authoritative, system-generated Pronto report The role acts as a system proxy, not a decision-maker

Responsibilities Review daily Pronto payment-cleared report Identify corresponding records in Salesforce Update the designated Payment Cleared indicator where: Record matching is clear Payment status is unambiguous Escalate where payment cannot be confidently matched to a Salesforce record

Restrictions The role does not: Confirm or interpret payments Issue licences or entitlements Communicate with customers Change opportunity stages, pricing, or commercial terms

Outcome Salesforce accurately reflects payment-cleared status Sales can proceed with licence issuance without handling payment confirmation Controlled, auditable fallback while automation is completed

Design Intent This is an interim, time-boxed operational control To be retired once automated payment signals are live

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply

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