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Open nowFirst seen 3 days ago

On Call Officer

MicroSourcing1,110 open roles

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Your applicationOpen nowOn Call OfficerMicroSourcing

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. MicroSourcing postings stay open a median of 2 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

MicroSourcing median: 2 days open

The posting

Discover your 100% YOU with Beepo!

  • Position: AU On Call Officer
  • Location: Clark, Pampanga
  • Work setup & shift: Remote | Day Shift

What's in it for you?

  • Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
  • Employee Referral Program
  • Work Life Balance

Key Responsibilities

Workforce & Rostering Management

  • Handle after-hours calls and emergencies, including staff absences, shift cancellations, and urgent client requests
  • Ensure adequate shift coverage by quickly mobilizing available support workers and managing roster changes
  • Maintain an up-to-date database of staff availability, skills, and compliance requirements
  • Collaborate with Workforce Coordinators and House Coordinators to ensure seamless shift transitions
  • Escalate urgent issues that require management intervention while ensuring business continuity

Incident Management & Problem-Solving

  • Respond to and manage after-hours incidents, including participant concerns, staff issues, and unforeseen disruptions
  • Document and log all after-hours calls and actions taken, ensuring proper follow-up during business hours
  • Coordinate with House Coordinators and Support Teams to implement solutions for urgent care or operational matters
  • Maintain clear and professional communication with staff, clients, and families in high-pressure situations

Compliance & Reporting

  • Ensure all rostering and workforce adjustments comply with NDIS and company policies
  • Maintain accurate records of incidents, staff replacements, and shift modifications
  • Generate end-of-shift reports summarizing key issues, resolutions, and outstanding concerns for the management team
  • Assist in incident investigations, audits, and documentation as required

Technology & Remote Work Management

  • Utilize workforce management software (e.g., ShiftCare, Deputy, CareMaster) for real-time rostering updates
  • Manage communication channels such as Microsoft Teams, WhatsApp, and internal reporting systems
  • Ensure all escalations and concerns are logged accurately for team handover during regular business hours

Qualifications and Experience:

  • At least 1 to 2 years proven experience in an On-Call, Workforce Management, or Emergency Response role
  • Strong problem-solving abilities with the capacity to work under pressure
  • Ability to multitask and prioritize urgent issues effectively
  • Excellent verbal and written communication skills in English
  • Experience in NDIS, disability support services, aged care, or healthcare is highly desirable
  • High level of confidentiality, professionalism, and discretion
  • Comfortable working remotely with stable internet and a professional home setup
  • Proficiency in Microsoft Office, workforce scheduling software, and incident reporting systems
  • Ability to work flexible hours, including nights, weekends, and public holidays when required

About Beepo Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

*Terms and conditions apply

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against MicroSourcing's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on MicroSourcing's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    MicroSourcing's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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