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Open nowFirst seen 25 hours ago

Quality Manager

MicroSourcing1,109 open roles

Where
Parañaque, Metro Manila, Philippines
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Your applicationOpen nowQuality ManagerMicroSourcing · Parañaque, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MicroSourcing's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. MicroSourcing postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 25 hours ago

MicroSourcing median: 1 days open

The posting

Hiring Profile

Question Comments

Job Title/Position Quality Manager

Job Responsibilities

Describe the job role and

the day to day tasks

involved.

 Develop, implement, maintain, and continuously improve

the Quality Management System (QMS) across Wilson

Group operations, ensuring alignment with company

standards, client requirements, and regulatory

obligations.

 Work closely with operational leaders, clients, and

support teams to ensure quality objectives, service

standards, KPIs, and compliance requirements are

achieved consistently.

 Monitor service quality performance through audits,

inspections, scorecards, trend analysis, and reporting

mechanisms.

 Lead internal and external quality audits and coordinate

responses to audit findings, ensuring timely

implementation of corrective and preventive actions.

 Investigate quality issues, customer complaints, incidents,

and non-conformances to identify root causes and

develop effective improvement plans.

 Establish quality standards, procedures, work

instructions, and documentation to support operational

excellence and compliance.

 Analyze operational data and identify opportunities to

improve service delivery, efficiency, customer

satisfaction, and overall business performance.

 Drive continuous improvement initiatives across the

business using quality methodologies, process reviews,

and best practice frameworks.

 Develop and maintain quality metrics, dashboards, and

management reports for senior leadership and

stakeholders.

 Partner with Operations, Security, Parking, Health,

Storage, IT, HR, Finance, and other shared service teams

to ensure consistent quality outcomes across all

functions.

 Ensure compliance with relevant legislation, industry

regulations, contractual obligations, and company

policies.

 Support risk management activities by identifying

operational and quality risks and implementing mitigation

strategies.

 Lead quality-related projects and initiatives, ensuring

successful delivery within agreed timelines and

objectives.

 Coach, mentor, and develop operational leaders and

employees on quality standards, audit readiness,

customer experience, and continuous improvement

practices.

 Conduct regular quality reviews and business

performance meetings with stakeholders and clients.

 Promote a culture of accountability, integrity, innovation,

and continuous improvement throughout the organization.

 Review business processes and provide

recommendations to improve efficiency, reduce errors,

and enhance customer outcomes.

 Ensure quality documentation, records, policies, and

procedures are maintained accurately and updated

regularly.

 Support the implementation of change management

initiatives impacting operational quality and compliance.

 Participate in client meetings, business reviews, site

visits, and presentations regarding quality performance

and improvement initiatives.

 Collaborate with leaders to ensure employee engagement

and awareness of quality expectations and organizational

standards.

 Lead business continuity and contingency planning

activities relating to quality management and operational

resilience.

 Maintain open communication channels across all levels

of the organization to facilitate information sharing, best

practices, and issue resolution.

 Prepare and present quality reports, improvement

recommendations, and strategic insights to senior

leadership.

 Stay informed of industry trends, emerging risks,

regulatory changes, and quality management best

practices.

 Other responsibilities as assigned by the General

Manager or Executive Leadership Team.

Key Success Measures

 Quality KPI achievements.

 Audit and compliance results.

 Customer satisfaction outcomes.

 Reduction in quality incidents and non-conformances.

 Corrective action closure rates.

 Continuous improvement project success.

 Regulatory and contractual compliance performance.

 Stakeholder and client satisfaction.

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