The posting
Reports Administrator
ABOUT US
Our Product
“Point provides the opportunity to stabilize your financial situation without adding costly monthly
payments.” - Homeowner in Burlingame, CA
Here at Point, we’re helping homeowners unlock the equity in their homes without taking on
further debt. With an investment from Point, homeowners can de-leverage and diversify their
wealth, freeing them up to invest in their business, renovate and maintain their home, eliminate
debt, and tackle all of life’s expenses from college tuition to medical bills. Our equity investment
product is an advantageous alternative for homeowners and investors alike. When partnering
with Point, investors now have access to a brand new asset class - homeowner-occupied
residential real estate. Point is the first fintech product that is truly aligned with consumers’
interests - when the homeowner does well, Point and its investors do well.
Our Team
People first
As a consumer fintech company, we embed integrity, transparency, and trust into everything we
do at Point, including how we work. Whether you’re a homeowner, investor, employee, or
candidate, it’s people who power our business. We keep the human experience top of mind.
Experts at work
We’re on a mission to help the 23 million equity-rich, but cash-constrained Americans tap into
their home’s wealth. To do so, we have experience and expertise in all areas of the business,
especially at the helm. Point’s leadership have previously founded TrialPay (acquired by Visa),
Yub (acquired by Coupons.com), Metails (acquired by Buy.com), SiteAdvisor (acquired by
McAfee), Affirm, SendGrid (acquired by Twilio), and TXN (acquired by Envestnet).
Championed by the best
In 2019, Point closed a $22M Series B led by Prudential Financial, DAG Ventures, and
Andreessen Horowitz. We’ve received funding from Ribbit Capital, Greylock, SV Angel and
Bloomberg Beta as well.
WHAT YOU’LL DO
● Place appraisal orders
● Follow up on statuses of appraisal orders
● Proactively communicate statuses to our customers (the AMs and the HO)
● Manage communications with the AMCs and relay messages back to AMs
● Update our Undelivered Appraisal queue with the latest statuses and notes for
transparency
● Communicate and follow-up with title companies to effectively manage the title order
reports queue and undelivered reports queue
● Effectively escalate any title order issues to the appropriate parties
● Work with cross-functional teams to successfully bring an application to close
● Other tasks as needed
YOU ARE
● Empathetic - you put can put yourself in the homeowner’s shoes and take pride in
helping them accomplish their goals
● A self-starter - you take a proactive approach to your work
● An excellent communicator - you always communicate with clarity whether verbal or
written
● Adaptable - you are resourceful and enjoy the challenge of helping to grow a business
with new initiatives and are quick to understand new process and procedures
● Resilient - you are able to persevere when confronted with challenges
● Energetic - you’re able to keep up and thrive in fast-paced settings
● Team player - you enjoy collaborating with your peers and are constantly rethinking how
to improve processes and the homeowner experience
● Goal oriented - you set high expectations for yourself and strive to hit your goals
YOU SHOULD HAVE
● Fastidious attention to detail
● Strong analytical and problem-solving skills
● Comfort presenting and defending evaluation decisions
● Fluency in Microsoft Office or Google Sheets. You use formulas to reduce errors and
increase efficiency whenever possible.
● Enthusiasm for joining an early-stage tech company with an interest in real estate and
consumer fintech
● 2+ years in Banking, Consumer Lending, Operations, or Administrative Support is a plus
● Experience in the real estate and/or mortgage industry desirable but not required
● A desire to deliver an uncommon level of quality customer service
● Knowledge of common credit underwriting standards, and income and asset evaluation
is a plus
