The posting
· Responding to inbound emails and web messages
· Creating new outbound emails
· Primarily non-voice, but voice tasks are still a component of
the role and other tasks at hand
· Processing transactions on proprietary and 3rd party systems
· Attending virtual huddles and other online meetings
· Receiving or making internal & external voice calls
· Updating data/reporting and collating other information
· Providing feedback on opportunities to improve process
· Calculating various costs for travel bookings e.g. flights,
upgrades and/or add-ons
· Providing specialist advice to other internal teams
· Prioritizing work across multiple queues/systems
· Quality checking own or other team members work before
finalizing
· Rapid task switching based on priorities/ urgencies
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· Excellent communication skills in English – written and spoken · Ability to adapt communication to different countries/cultures · Numerate/Experience with spreadsheets - ability to complete calculations and translate time across time zones · Experience with different proprietary web applications and MS Office Suite · Customer focus · Completed at least 2 years in college · Amicable to shifting schedules



