The posting
Discover your 100% YOU with MicroSourcing!
Position: Talent Acquisition Manager
Location: Metro Manila
Work setup & shift: Hybrid | Dayshift
Why join MicroSourcing?
Position Purpose:
The Talent Acquisition Manager holds overall accountability for meeting the headcount targets for current as well as new clients in his/her assigned verticals or entities. He/she will develop and strengthen relationships with all clients and stakeholders by leading the Talent Acquisition Operations team through the day-to-day control and direction on interviews, selection, and job offers. This role is also expected to collaborate with the other departments / units within Talent Acquisition on all recruitment needs to ensure all open tracks are filled in a timely manner at the targeted cost per hire; as well as other units such as Business Development, Human Resources and Operations in order to promote a positive new hire experience.
Key Responsibilities:
The Talent Acquisition Manager will be responsible for the following across Microsourcing Philippines, Inc.
Recruitment Operations
- Oversees and ensures smooth delivery of standard recruitment processes as carried out by the team. Monitors the end-to-end recruitment process including quality and customer satisfaction. Identifies roadblocks and continuously recommends changes and process improvements that align with business needs.
- Delegates recruitment tasks to team members, and drives for timeline adherence to meet hiring targets
- Monitors the progress of all open requisitions and ensure timely endorsement / feedback is provided to clients via quality TA reports and updates
- Responsible for administration of the candidate processes for all open requisitions including conducting job interviews and placement
Leadership and People Management
- Drives performance management principles within his/her team by establishing and strengthening the team through group and individual metrics, rewards and recognition and drive the team to excel
- Monitors the team's overall productivity and performance
- Performs regular 1:1 sessions and accomplish performance reviews and appraisals in a timely manner
- Establish individual succession plans for the team
- Provides ample opportunities for growth by making recommendations / facilitating trainings, learning sessions, or seminars
- Oversees the hiring, onboarding and training of new team members
- Identifies of any/all recruiting issues related to clients and develop/implement solutions
- Work closely with Operations to address and mitigate client escalations
- Drives client satisfaction and play a proactive role in solidifying client relations
- Review, analyze and use the data gathered from client/NPS survey to enhance the process and strengthen client relations
- Attend client intro calls, calibrations and provide recommendations regarding their hiring requirements
- Represent the TA team in site leads or client meetings as needed
Strategy
- Works with the Sourcing Team in developing and implementing sourcing and marketing initiatives to ensure timely delivery of all hiring requirements
- Ensures timely and proper communication of organization changes and new strategies to the team.
- Communicates team and individual Share of Hires and TAT targets and craft specific plans on how the team and each team member can meet the target set
- Creates ramp plans along with the Sourcing Team for volume and critical requirements
- Analyzes trends from TA reports to identify challenges and come up with strategies to address known and anticipated issues and client escalations
Process Improvement, Compliance and Reporting
- Monitors team's overall adherence to the process including but not limited to delivery of targets, end-to-end recruiting activities, securing of necessary documentations and approvals, pre-boarding and onboarding process
- Ensures preparation and participation in all company audits, both internal and external.
- Conducts audits to ensure proper usage and utilization of TA tools such as JobAdder, Vervoe, and internal trackers
- Gathers and reports system technical issues and recommend solutions
- Identifies process roadblocks and works with TA team, HR, Operations, and external partners to address issues and recommend changes and process improvement as deemed fit.
- Submits reports needed by the clients and business such as but not limited to reports that track overall progress of each requisition (EOD, BD reports), TA productivity (SOH/TAT) and weekly hiring updates
Health & Safety of our People
- Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
- Complete all necessary training and compliance requirements and professional development opportunities.
Qualifications:
- Bachelor's degree in Human Resources, Marketing, Business, or a related field; advanced degree is preferred. An equivalent of the same in working experience is also acceptable for this position.
- Leadership experience of at least 3 years in a similar scope and capacity; Preferably holds a TA Officer position for at least 2 years
- Exposure in People Management, Stakeholder Management, Process Improvement, and Reports and Analytics.
- Vast knowledge in Recruitment Applications and Systems, not limited to Applicant Tracking Systems, Assessment Tools, etc.
- Excellent communication and presentation skills. Must be effective in cross-functional conversations driving influence in decision making and strategy formulation.
- Strong analytical skills driving the performance of the existing recruitment processes, identifying areas of improvement, creating solutions, and spearheading the development of new and improved strategies.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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