The posting
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
- Work as part of a small team unit to achieve stipulated sales goals with the guidance and coaching of a team leader.
- Ensure contact rate/fixed rate of leads are within stipulated targets set
- Engage donors with a friendly attitude for an opportunity to pitch the sale for acquisition, conversion, upgrade & reactivation products
- Work through initial hesitations and concerns of donors in order to be able to make sales
- Maximise opportunities to up sell or cross sell services to meet donor needs/capability
- Maintain accurate customer information, leads and contacts in customer profiles (CRM)
- Identify and log positive and negative customer remarks to facilitate improvements in customer satisfaction.
- Raise accurate fulfilment/processing requests to the processing team (related to new sales and reactivation)
- Act on or assign the next steps for each customer according to call centre guidelines
- Make suggestions on process improvements and participate in call centre initiatives for increased effectiveness
- Ready to adapt and settle into the new role quickly
- Maintain a positive work environment that fosters collaboration among the team members
- To participate in any sales/marketing activates or duties as and when required by the management



