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Open nowPosted 2 days ago

Recovery Agent - Car Rental

Milele Motors FZE19 open roles

Where
Dubai
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Your applicationOpen nowRecovery Agent - Car RentalMilele Motors FZE · Dubai

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Milele Motors FZE postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 2 days ago

Milele Motors FZE median: 8 days open

The posting

About the Role

As a Recovery Agent, you'll be the front line of Milele's Recovery function for our car rental and Leasing-to-Own (LTO) business. You'll manage day-to-day traffic fine tracking, follow up on overdue rental and LTO payments, and help keep our customers and fleet compliant with UAE traffic regulations — working closely with the Recovery Lead and our Sales, Fleet and Finance teams.

What You'll Do

• Download and update daily traffic fine details from the Dubai Police and RTA websites, keeping the master tracker accurate and current

• Review pending and disputed fines, verify records, and follow up with customers to ensure timely clearance

• Send morning and evening Amber Alert notifications and reminders to customers with outstanding fines or dues

• Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead as needed

• Action vehicle blocking/unblocking requests for non-compliant customers as directed, communicating clearly throughout

• Create purchase orders and coordinate with Finance to confirm payments received and ensure accurate invoicing in Odoo

• Maintain up-to-date tracker sheets reflecting fine and payment status

• Respond to customer queries related to fines and recoveries with professionalism and urgency

What We're Looking For

• Strong organizational skills and attention to detail, with the ability to manage multiple cases at once

• Comfortable working with Microsoft Office and ERP/tracking systems (Odoo or similar); willing to learn RTA/Dubai Police portals

• Good communication skills in English and Arabic is mandatory (Any other international language is a plus), with a customer-friendly, solution-focused approach

• Ability to stay calm and effective under pressure with time-sensitive, high-volume tasks

• A team player who takes ownership and follows through on open items

Qualifications & Experience

• Bachelor's degree or diploma in Business, Finance, Operations or a related field (or equivalent practical experience)

• 1–3 years of experience in collections, recovery or customer service — experience in car rental, leasing or automotive is mandatory.

• Basic knowledge of UAE traffic procedures is a plus, but full training will be provided.

• Valid UAE driving license is mandatory.

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