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Open nowFirst seen 34 hours ago

Engineer - Systems Support - Managed Services (Fixed Term)

Millennium IT ESP21 open roles

Where
Colombo, Sri Lanka
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Your applicationOpen nowEngineer - Systems Support - Managed Services (Fixed Term)Millennium IT ESP · Colombo, Sri Lanka

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Millennium IT ESP's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 34 hours ago

The posting

Job Description

  • Provide hands-on troubleshooting and resolution for critical technical issues, dedicating 50% of your time to direct customer problem-solving
  • Streamline the escalation process for L2/L3 handoffs, providing detailed solution requirements and maintaining SLA adherence
  • Collaborate with Support, Product, and Engineering to identify and resolve recurring issues, and ensure continuous product improvement
  • Create and manage internal knowledge bases, runbooks, and troubleshooting guides, contributing to public documentation as needed
  • Lead the implementation of the technical support strategy, to scale and deliver world-class client service
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Liaise with vendors and other IT personnel for problem resolution

Person Specification

  • 2+ years of experience in technical escalation or support engineering.
  • Excellent communication skills in the English language
  • Experience using IT systems monitoring tools (e.g Prometheus, Grafana, Kibana, Loki etc
  • Experience in scripting (e.g., bash, Perl, Python, Golang)
  • Basic knowledge on networking concepts (OSI network layers, TCP/IP)
  • Basic knowledge on database management systems (Oracle, MySQL)
  • An understanding of cloud technologies ( e.g AWS, Azure, GCP)
  • An understanding of containerization technologies and container orchestration tools (e.g docker, kubernetes)
  • Certifications related to Cloud Operations, Containerization and System Administration will be an added advantage (e.g. AWS, Azure, GCP, Redhat, Linux Foundation, VMware, etc.)
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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