The posting
• Responsible for planning and implementing enterprise IPT/UC based projects. • Responsible for leadership and training to other engineers and technicians. • Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. • Translate business requirements into technical solution and proposal • Develop proposals in collaboration with presales • Assists in sizing of effort and solutions • Implementation of advanced Avaya IPT/UC platforms such as AES, Avaya Proactive Contact and Oceana • Responsible for performing configuration hardening based on standard sets • Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required. • Responsible for planning and executing system migration and upgrades • Analyze existing customer voice infrastructure and leads team in identifying potential enhancements to sustain, improve and optimize performance. • Maintain high quality customer service and to provide clear oral and written communication.
Requirements:
• Diploma/Degree in Computer Science Engineering in relevant discipline. • Minimum 5 years relevant experience in Avaya UC industry providing network operation support and implementing voice infrastructure. • Strong consultancy and interpersonal skills. • Good technical/engineering/development practice. • Hands-on network design and/or configuration experience with Avaya technology. • System integration knowledge of Avaya products like AAEP, PCS, Oceana and Aura platform products. • Knowledge on integration with associated voice and network components from Cisco, HPE, Fortinet, NICE, Verint, SBCs (Audiocodes, Oracle) .



