The posting
Why join us?
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Do you have experience in the commercial furniture dealer, design, or retail industry?
Are you detail-driven and skilled at partnering with internal and external customers?
Are you an energetic, client-focused problem solver?
Are you interested in growing within a design-driven, people-centric company?
About This Position
MillerKnoll is a design-driven company that delivers commercial furniture solutions to Fortune 1000 companies around the world.
As a Global Enterprise Program Manager, you will drive consistent execution of processes for select Global Enterprise accounts. You will bring structure, governance, and coordination to MillerKnoll’s most complex, globally distributed clients and drive alignment across global teams and dealers. Partnering closely with Global Enterprise Managers (GEMs) global sellers, you will deliver a consistent, high level of service to high-value global accounts and ensure client satisfaction.
Key Responsibilities
Program Strategy and Execution
- Partner with Global Enterprise Account Managers to execute strategic account initiatives through structured, scalable processes.
- Develop and manage comprehensive project timelines, milestones, and KPIs.
- Oversee project timelines, address potential issues promptly, and serve as a point of escalation.
- Proactively mitigate risk and drive initiatives that ensure a successful, seamless customer experience.
- Anticipate needs and solve problems to meet or exceed customer expectations.
- Manage within assigned expense and program budgets.
Stakeholder Collaboration and Communication
- Communicate and collaborate with global and regional team members, dealers, customers, and internal business groups to deliver a consistent, premium customer experience regardless of location.
- Collaborate with Account Managers on customer business reviews.
- Work within, collaborate with, and contribute to a team environment.
- Perform additional responsibilities as requested to achieve business objectives.
Dealer Enablement and Program Compliance
- Provide training, guidance, and tools to dealer networks supporting enterprise accounts to ensure high-quality, aligned delivery.
- Collaborate with in-country dealers to maintain program awareness and ensure compliance with guidelines, standards, discounts, and terms of sale.
- Maintain client standards and update global standards records to drive floor plate sales for MillerKnoll and minimize leakage to competitive products.
- Provide appropriate checks and balances on project pricing quotes, honoring all relevant contracts.
Continuous Improvement
- Identify opportunities for process optimization, efficiency gains, and customer experience enhancements.
- Lead a lessons-learned process with all stakeholders after each key project and recommend process improvements that repeat successes and avoid failures.
- Maintain project files that enable relevant typicals to transition to future projects, and update dealer playbooks with best practices.
- Implement best practices across internal teams and dealers.
Key Skills
- Communication
- Problem-solving
- Strategic thinking
- Product knowledge
Qualifications
Required Qualifications
- Bachelor’s degree in a relevant discipline, or equivalent work experience
- 5-10 years in program and project coordination, sales support, account support, or a related role
- Strong planning, organizational, time management, and problem-solving skills, with the ability to manage competing deadlines in a fast-paced, changing environment
- Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation, with the ability to build long-term relationships with customers and associates at all levels
- Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn; able to work both independently and as part of a team
- High level of integrity and business ethics, with the confidence to represent MillerKnoll professionally with customers
- Ability and willingness to travel up to 30% including occasional customer visits, team meetings, and industry events
- Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment
Preferred Qualifications
- Experience in project management or planning, or in facility management or design, working with construction trades or architectural firms
- Retail sales experience, including working directly with customers to understand their needs and recommend solutions
- Experience in a retail or financial services branch environment, such as organizing branch operations or preparing financial reports
- Financial literacy and business acumen
- Knowledge of MillerKnoll’s brands, products, and services and how they solve customer problems
- Knowledge of competing products and the ability to differentiate MillerKnoll’s offerings
- Familiarity with MillerKnoll’s structure and support resources, and how to use them to deliver client projects
- Candidates must be able to perform all essential functions of the position, with or without reasonable accommodation.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
Compensation range for this role is $100,000.00 - $120,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
