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Open nowPosted today

Reservation Agent

minor2,224 open roles

Where
Baa Atoll, Maldives
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Your applicationOpen nowReservation Agentminor · Baa Atoll, Maldives

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. minor postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted today

minor median: 14 days open

The posting

Job Location:

Avani+ Fares Maldives Resort

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

We are seeking a passionate, detail-oriented, and service-driven Reservations Agent to support our reservations operations and deliver exceptional guest experiences from the initial booking inquiry. The role involves handling reservation requests, processing bookings, managing amendments and cancellations, providing accurate information on resort facilities and promotions, and identifying upselling opportunities to maximize revenue. The ideal candidate will demonstrate excellent communication, strong organizational skills, attention to detail, and a proactive, guest-focused approach while ensuring accurate reservation management and upholding Avani's service standards.

Job Location:

Avani+ Fares Maldives Resort

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine.

We are looking for an enthusiastic, professional, and guest-oriented Reservations Agent to join our team and contribute to delivering seamless reservation experiences for our guests. In this role, you will handle reservation inquiries, process bookings, amendments, and cancellations, and provide accurate information on room categories, rates, packages, and resort facilities. You will also support revenue optimization through upselling, maintain accurate reservation records, coordinate special guest requests, and ensure timely responses to guest and travel partner inquiries. Working closely with the Reservations, Front Office, and Sales teams, you will ensure smooth reservation operations, maximize guest satisfaction, and uphold Avani's service standards.

Key Requirements

  • Previous experience in Reservations or Front Office, preferably within the hotel or resort industry.
  • Excellent written and verbal communication skills in English.
  • Good knowledge of hotel reservations procedures, room categories, rates, packages, and booking policies.
  • Proficiency in Opera Reservation System (ORS) and Property Management System (PMS) is highly preferred.
  • Strong customer service skills with a professional and guest-oriented approach.
  • Ability to handle reservation inquiries, amendments, cancellations, and special requests accurately and efficiently.
  • Good understanding of upselling techniques and revenue optimization.
  • Strong organizational, multitasking, and time management skills with excellent attention to detail.
  • Ability to work effectively under pressure while maintaining accuracy and service quality.
  • Positive attitude with strong interpersonal, problem-solving, and teamwork skills.
  • Flexibility to work rotating shifts, weekends, and public holidays as required.
  • Commitment to maintaining confidentiality, professionalism, and high standards of guest service.

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