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Open nowPosted 142 days ago

Lead - Account Manager

Mitsogo Inc41 open roles

Where
Manila
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Your applicationOpen nowLead - Account ManagerMitsogo Inc · Manila

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Mitsogo Inc postings stay open a median of 18 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 142 days ago

Mitsogo Inc median: 18 days open

The posting

About Hexnode

Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.

The role

We are seeking a Customer Success Lead to spearhead our Customer Success operations in the Philippines. In this pivotal leadership role, you will move beyond individual account management to build and scale a high-performing team of Customer Success Associates. You will be responsible for defining the local Customer Success strategy, acting as a bridge between our Manila operations and global leadership. Your mission is to foster a culture of excellence, ensuring our team effectively partners with IT administrators and CISOs to secure and optimize their global device fleets.

Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.

Responsibilities

Team Leadership & Coaching

  • Lead, coach, and inspire a team of CS Associates. Conduct regular 1:1s, performance reviews, and technical training sessions to level up the team’s UEM expertise.
  • Identify skill gaps within the team and create tailored development plans to ensure every member is equipped to function as a "Security Trusted Advisor."

Process Optimization & Strategy

  • Design, implement, and refine CS playbooks for onboarding, lifecycle management, and expansion to ensure a consistent, world-class customer experience.
  • Proactively identify friction points in the deployment process and create scalable, data-backed solutions to streamline the customer journey.
  • Partner with global leadership (Rachana) to align local initiatives with global business goals, ensuring the Customer Success team is a key driver of Hexnode’ s growth.

Strategic Account Oversight

  • Serve as the senior point of contact for critical enterprise accounts, stepping in to resolve complex technical or relationship hurdles.
  • Oversee the team’s book of business, using data-driven health scores to forecast renewals and identify high-value expansion opportunities within global subsidiaries.

Cross-Functional Advocacy

  • Consolidate feedback from the Manila team to provide Engineering and Product teams with high-level insights that shape the Hexnode roadmap.
  • Work closely with Sales, Support, and Talent Acquisition to ensure seamless team integration and a unified approach to market penetration.

Required Skills & Qualifications

  • 6+ years in Customer Success/Account Management, with at least 2 years in a direct people management role within SaaS or Cybersecurity.
  • Proven record of managing and retaining high-value enterprise accounts.
  • Experience building or improving internal workflows, CS playbooks, and health-scoring models.
  • Ability to translate raw data into actionable retention and expansion strategies.
  • Exceptional English proficiency, with the ability to influence both C-suite executives and internal technical teams.
  • Bachelor’s degree in business, Information Technology, or a related field.

Hexnode is an Equal Opportunity Employer. We welcome and encourage candidates of all backgrounds, identities, and experiences to apply.

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