Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 351 days ago

Product Support Engineer

Mitsogo Inc41 open roles

Where
Chennai
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProduct Support EngineerMitsogo Inc · Chennai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mitsogo Inc's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Mitsogo Inc postings stay open a median of 18 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 351 days ago

Mitsogo Inc median: 18 days open

The posting

JOB DESCRIPTION

Product Support Engineer

Location: Bengaluru / Chennai | Department: Product Support | Experience: 3–5 Years | Shift: 24x7 Rotational

  1. ROLE OVERVIEW

We are seeking a proactive and technically skilled Product Support Engineer to serve as the primary point of contact for our global enterprise B2B customers using the Hexnode Unified Endpoint Management (UEM) platform. In this role, you will diagnose, troubleshoot, and resolve L1 endpoint management issues across multi-OS environments, ensure SLA adherence, and deliver exceptional support experiences.

* Note: Comprehensive, hands-on product training on the Hexnode UEM suite will be provided after onboarding.

  1. KEY RESPONSIBILITIES
  • Tier-1 Technical Support: Provide fast, effective technical support via Chat, Email, and Call to global B2B administrators, IT Specialists and MSP technicians.
  • Incident Management & SLAs: Take ownership of reported issues from initial log to final resolution, ensuring strict adherence to response and resolution SLAs and maintaining high CSAT scores.
  • Endpoint & Enrollment Troubleshooting: Triage and resolve device enrollment failures, policy deployment conflicts, compliance checks, and app distribution issues across Android, iOS/iPadOS, macOS, and Windows devices.
  • Environment Replication: Utilize physical test devices and virtual machines to reproduce customer setups, isolate platform bugs, and verify resolution steps before providing guidance.
  • Identity & Enterprise Integration: Assist customers with enterprise platform integrations, including directory services (Active Directory, Microsoft Entra ID) and platform enrollment services (Apple Business Manager, APNs, Android Enterprise).
  • Escalation & Collaboration: Perform systematic root-cause analysis and gather relevant log files before escalating complex, code-level, or system-wide bugs to L2 Support, QA, or Engineering teams.
  • Knowledge Management: Document troubleshooting workflows, resolution steps, and common edge cases to build both internal team knowledge and public-facing knowledge base (KB) articles.
  1. QUALIFICATIONS & REQUIRED SKILLS
  • Experience: 3 to 5 years of hands-on experience in technical support or endpoint administration within a B2B SaaS or enterprise IT environment.
  • EMM / UEM / MDM Background: Working exposure to any major enterprise mobility platform such as Microsoft Intune, VMware Workspace ONE, Jamf, SOTI MobiControl, or ManageEngine.
  • Console Access Requirement: Prior hands-on experience working with Administrator access inside an enterprise MDM/UEM console (policy creation, profile pushing, remote actions).
  • Enterprise Infrastructure & Identity: Familiarity with Active Directory / Microsoft Entra ID, directory sync, and Apple/Android enterprise enrollment frameworks (ABM, APNs, Android Enterprise).
  • Networking Fundamentals: Solid understanding of core networking principles (TCP/IP, DNS, DHCP, SSL/TLS certificates, firewalls, and proxy setups) as they relate to device-to-server communications.
  • Soft Skills: Exceptional written and verbal English communication skills with the ability to explain complex technical concepts clearly to IT administrators under pressure.
  • Operational Readiness: Willingness and flexibility to work in a 24x7 rotational shift environment supporting international clients.
  1. PREFERRED QUALIFICATIONS
  • Bachelor’s degree in computer science, Information Technology, Computer Networking, or a related field.

Good to Have

  • Vendor certifications in Microsoft Intune/Entra, Apple and Android Deployment is preferred. Enterprise Networking (CCNA / Network+) is an advantage.
  • Prior experience handling live support channels (chat/phone) using enterprise ticketing systems (intercom, Zendesk, Freshdesk, Jira, Service NOW etc).
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Mitsogo Inc's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mitsogo Inc's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mitsogo Inc's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.