Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Claims Support Associate

Mitsui Sumitomo Marine Management61 open roles

Where
OH-Cincinnati
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClaims Support AssociateMitsui Sumitomo Marine Management · OH-Cincinnati

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mitsui Sumitomo Marine Management's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Mitsui Sumitomo Marine Management postings stay open a median of 46 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 12 days ago

Mitsui Sumitomo Marine Management median: 46 days open

The posting

MSIG USA continues to grow!

Company Overview:

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Position Summary

The Claims Operations Associate supports the efficient administration of claims operations through claim processing, operational support, data integrity, vendor coordination, quality assurance, stakeholder management, and continuous improvement activities. This role serves as a key operational resource responsible for supporting day-to-day claims operations to ensure accurate processing, routing, and compliance.

The position acts as a liaison between Claims Operations, Underwriting, Finance, Technology, business stakeholders, vendors, and automation partners to identify issues, manage exceptions, coordinate resolutions, and support ongoing process improvements. The role contributes to operational excellence by promoting data quality, customer service, workflow efficiency, and effective adoption of automation and process enhancements.

Claims Operations Support

  • Support claim acknowledgment and related operational processing activities as needed.
  • Coordinate with internal and external business partners to resolve operational issues and claim processing concerns.
  • Prepare reports, maintain records, and support operational tracking and reporting requirements.
  • Participate in special projects and other duties as assigned.

Escalation & Exception Management

  • Monitor claims operations workflows to identify processing exceptions, delays, and operational issues.
  • Investigate issues to determine root cause and recommend corrective action.
  • Engage appropriate Claims, Technology, vendor, and business stakeholders to facilitate issue resolution.
  • Communicate issue status, business impact, and resolution plans to affected parties.
  • Track issues through resolution and ensure appropriate follow-up activities are completed.

Stakeholder Coordination

  • Act as a liaison between Claims, Underwriting, Finance, Operations, Technology, and external service providers.
  • Respond to inquiries regarding claims status, operational issues, exceptions, and workflow concerns.
  • Facilitate communication and coordination among stakeholders to resolve operational challenges.
  • Support Claims leadership by identifying and communicating operational trends, risks, process gaps, and opportunities for improvement.
  • Escalate systemic issues requiring cross-functional review, decision-making, or corrective action.
  • Partner with business and technology teams to ensure operational requirements are understood and supported.
  • Coordinate stakeholder communication during process changes, automation initiatives, system enhancements, and operational transitions.
  • Assist in gathering business requirements and feedback related to claims operations processes and technology solutions.

Vendor Administration & Financial Support

  • Coordinate setup and maintenance activities for vendors providing services related to claim handling and claim resolution.
  • Data review and linking of financials for feeds ingested by TPA partners. Maintain vendor records and support operational compliance requirements. Provide backup support for claims-related financial transactions and operational processing activities as needed. Reconcile operational data and vendor reporting to ensure accuracy and completeness.

Quality Assurance & Operational Governance

  • Monitor operational performance metrics and service standards.
  • Support compliance with departmental procedures and operational controls.
  • Recommend corrective actions and process improvements based on operational findings.

Process Improvement & Transition Support

  • Support the transition of new processes and activities, including documentation, training, and stabilization support.
  • Partner with business, technology, and vendor teams to implement process improvements and operational enhancements.
  • Drive continuous improvement initiatives focused on workflow efficiency, turnaround time, service quality, data accuracy, and customer experience.
  • Participate in testing, validation, and implementation activities related to process improvements, automation initiatives, and system enhancements.

Qualifications

  • High School Diploma or equivalent required
  • Minimum two years of experience in claims operations, insurance operations, customer service, or related administrative functions.
  • Insurance industry experience preferred.
  • Strong analytical, communication, customer service, and problem-solving skills.
  • Proficiency with Microsoft Office applications
  • Experience supporting process improvement, automation, or operational change initiatives preferred.

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Mitsui Sumitomo Marine Management's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mitsui Sumitomo Marine Management's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mitsui Sumitomo Marine Management's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.