Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 28 days ago

Applications Support Lead - CBS

mmsg9 open roles

Where
Melbourne Central Towers - Level 21
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApplications Support Lead - CBSmmsg · Melbourne Central Towers - Level 21

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on mmsg's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. mmsg postings stay open a median of 12 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 28 days ago

mmsg median: 12 days open

The posting

Making a difference isn’t just our purpose, it’s what motivates our people every day. For us, work is not about ticking a box. It’s about knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

Currently at McMillan Shakespeare, we’re modernising systems and redefining how financial services technology delivers value at scale.

Here’s how you will make a difference in this role…

As the Application Support Lead you will be responsible for the operational health, stability and compliance of business-critical applications in production. You will act as the link between technology, business and assurance teams overseeing incident management, production releases, change coordination and audit controls, while triaging and translating operational issues into actionable work for delivery teams. You will provide leadership and mentoring within the application support team, building capability, accountability and problem-solving skills.

A key focus of this role will be identifying opportunities to leverage AI and automation to improve support efficiency, including developing tools that streamline incident investigation, diagnostics, data analysis and other repetitive operational tasks, all while ensuring adherence to security, privacy and change management requirements.

At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

  • Serve as triage for production incidents, leading investigation, escalation, cross-team coordination, root cause analysis, and continuous improvement through AI-driven automation and reusable diagnostic tools to minimise resolution times and prevent recurrence.
  • Manage end-to-end change and release activities, including change requests, risk assessment, release planning, stakeholder coordination, governance, and automation of release readiness and change management processes.
  • Plan and assist UAT and post-deployment testing, including test preparation, business proxy testing, production validation, and verification that changes deliver intended outcomes without regression.
  • Manage application compliance and audit readiness through user access reviews, control monitoring, audit support, remediation of control gaps, and adherence to security, privacy, governance, and data handling requirements.
  • Drive backlog and continuous improvement initiatives by translating business needs, production issues and technical debt into prioritised ADO work items, maintaining operational documentation, and delivering automation and self-service solutions that enhance support efficiency and scalability.
  • Lead the adoption of AI, automation and continuous improvement initiatives to enhance support productivity, streamline knowledge management, reduce operational risk, and improve service performance through faster resolution times and reduced manual effort.
  • Lead and develop a high-performing application support team by providing technical leadership, coaching, performance guidance, knowledge sharing, stakeholder management, and escalation support while fostering accountability, capability growth, and operational excellence.
  • Coach and mentor team members in troubleshooting, root-cause analysis, SQL, application behaviour, production support practices and effective stakeholder communication, develop the technical capability and confidence of team members through knowledge sharing, peer reviews, coaching and practical mentoring.
  • Lead the enterprise Data Governance function by establishing governance frameworks, data quality and metadata capabilities, stewardship accountability, AI governance controls, and executive reporting to ensure compliance, reduce risk, and maximise the value of organisational data.

To be considered for this role you will have:

  • Demonstrated experience in application support, incident management, change and release processes, and audit/compliance activities for business-critical systems.
  • Strong troubleshooting, stakeholder management and communication skills, with the ability to translate technical issues into business outcomes and manage risk effectively.
  • Proven experience using Azure DevOps (or similar) to manage backlogs, prioritise work, and drive operational improvements.
  • Demonstrated leadership, coaching and mentoring capability, with a passion for leveraging AI, automation and lightweight tooling to improve team performance and operational efficiency.
  • Experience supporting financial or business-critical applications, including batch processing, job scheduling, monitoring, and ITIL-based incident, problem, change and release management practices.
  • Proven ability to work in Agile environments while developing automation, self-service solutions and support tooling, with experience leading or mentoring technical support teams.

What we can offer you:

· Strong culture and the support of a values-based recognition program

· Novated leasing benefits and discounts

· 12 weeks paid parental leave

· Comprehensive learning and development opportunities to support your career growth

· Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

· Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

· Exempt Employee Share Plan

· Volunteer leave & Career break

· MMS Rewards program

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

· We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

· We value the skills and attributes veterans can bring to our organisation.

· We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at [email protected]

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against mmsg's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on mmsg's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    mmsg's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.