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Open nowPosted 43 hours ago

HR Business Partner - Commercial Sales Team

MODE Global13 open roles

Where
Dallas, TX, USA
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Your applicationOpen nowHR Business Partner - Commercial Sales TeamMODE Global · Dallas, TX, USA

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  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 43 hours ago

The posting

HR / Commercial Business Partner MODE Global | Full-Time | ExemptLocation: Dallas The Opportunity MODE Global is seeking an HR / Commercial Business Partner to serve as a dedicated HR partner embedded within our Commercial Sales organization. This is a unique opportunity for an HR professional who wants to operate at the intersection of people, performance, and revenue. You'll partner directly with the SVP of Commercial Sales while working closely with Human Resources to build and develop sales talent, accelerate new-representative ramp-up, administer performance processes, and advise leadership on people decisions that impact the business. You won't simply support HR processes—you'll help build the people infrastructure behind a growing commercial sales organization. Sales Representative Onboarding & Development

Design and maintain structured 30/60/90-day onboarding plans for new commercial sales representatives. Partner with Commercial Sales leadership and the Commercial Sales Engineer to develop training on MODE's services, sales processes, CRM, and client-value selling. Coordinate orientation, systems access, equipment, and cross-functional introductions. Facilitate field shadowing, role-play, call reviews, and certification checkpoints. Establish onboarding buddies or mentors and conduct 30-, 60-, and 90-day check-ins. Gather feedback from new hires and managers and continuously improve the onboarding experience. Develop ongoing training, skills refreshers, product updates, and leadership development opportunities for tenured representatives. Track ramp-time metrics, including time to first meeting, proposal, and closed deal.

Performance Management

Administer the commercial team's performance management cycle, including goal setting, check-ins, annual reviews, and calibration. Partner with sales leadership to establish role-based performance criteria that balance sales results with behaviors such as collaboration, coachability, CRM discipline, and client-value selling. Ensure performance expectations are documented, communicated, and applied consistently. Coach sales managers on feedback, documentation, and difficult conversations. Manage performance improvement plans in partnership with HR leadership and Employee Relations. Analyze performance trends and recommend actions to address performance or ramp-time gaps.

Talent & Workforce Strategy

Partner with Recruiting on workforce planning, job profiles, sourcing strategies, structured interviews, and offer recommendations. Advise on organizational structure, territory changes, role leveling, promotion readiness, and succession planning. Partner with Finance and HR leadership on sales compensation, commission and bonus plans, and pay equity. Support change management when sales strategy, organizational structure, or incentive programs evolve.

Employee Relations, Engagement & Retention

Serve as a primary HR point of contact for the Commercial Sales organization. Address employee concerns and escalate complex matters appropriately. Conduct stay interviews and monitor engagement and retention trends. Identify opportunities to retain and develop high-performing sales professionals. Apply HR policies and employment requirements consistently across the organization.

People Analytics

Provide monthly reporting on headcount, attrition, ramp time, and performance distribution. Identify trends and translate people data into actionable recommendations for Commercial Sales and HR leadership. Monitor onboarding and retention outcomes to identify opportunities for improvement.

What We're Looking For Required

Bachelor's degree in Human Resources, Business, Organizational Development, or a related field, or equivalent experience. 5+ years of progressive HR experience, including at least 2 years as an HR Business Partner or generalist supporting a sales organization. Hands-on experience designing or delivering onboarding and training programs. Working knowledge of performance management, employment law, and compensation fundamentals. Experience with an HRIS and Microsoft Office. Comfort working with data, reporting, and people analytics. Strong communication, coaching, and relationship-building skills.

Preferred

SHRM-CP, SHRM-SCP, PHR, or SPHR certification. Experience supporting B2B, commercial, or service-based sales organizations. Experience with sales incentive plans and sales enablement platforms.

You’ll Thrive Here If You Are

Business-Minded: You understand how people decisions connect to business and revenue outcomes. A Coach: You enjoy developing leaders and helping employees reach their potential. Data-Driven: You use people data to identify trends and make sound recommendations. Consultative: You can influence leaders while balancing business needs with HR best practices. Discreet: You understand the importance of confidentiality and sound judgment. Adaptable: You can manage competing priorities and work effectively across both Commercial Sales and Human Resources. Proactive: You look for opportunities to improve the employee experience rather than waiting for problems to arise.

Success in This Role Success will be measured through areas such as new-representative ramp time, 90-day retention, completion of performance reviews, regretted turnover, and new-hire and manager satisfaction with onboarding. Travel This role includes occasional travel to regional offices and sales events. Ready to make an impact where people strategy meets sales performance? Apply today.

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