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Open nowFirst seen 66 days ago

Customer Service Support

ModSquad36 open roles

Where
JAM Remote
Work mode
Remote
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Your applicationOpen nowCustomer Service SupportModSquad · JAM Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ModSquad's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. ModSquad postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 66 days ago

ModSquad median: 21 days open

The posting

We Could Use Someone Like You in Our Crew.

Join Our Vibrant Talent Network!

Are you passionate about helping people and delivering exceptional service? We're looking for dedicated and customer-focused individuals to join our dynamic talent network as Customer Support Mods!

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

In this role, you’ll be the friendly voice our customers hear first, tackling inquiries, solving problems, and leaving each caller with a smile. You’ll represent our company’s values and help create an outstanding customer experience with every conversation.

If you’re ready to make a difference and want to work remotely from anywhere, we’d love to connect with you!

What You’ll Do as a Customer Support Mod:

  • Respond swiftly and professionally to customer inquiries, delivering accurate, helpful information.
  • Troubleshoot customer issues, escalating complex cases when necessary.
  • Maintain organized records of interactions in our CRM.
  • Ensure customer issues are fully resolved and customers are 100% satisfied.
  • Educate customers on product features and services.
  • Adhere to company protocols for smooth interactions.
  • Provide feedback on common issues and suggest improvements.

Who We’re Looking For:

  • Master Communicator: Clear, professional, and friendly communication skills.
  • Problem-Solving Ninja: Quick-thinking and effective problem resolution.
  • Empathy Expert: Calm, collected, and genuinely caring.
  • Detail-Oriented Dynamo: Meticulous documentation of customer interactions.
  • Time Management Whiz: Efficient multitasking and prioritization.
  • Tech-Savvy Guru: Comfortable with CRM software, phone systems, and basic computer tools.
  • Flexible & Adaptable: Open to change and new challenges.
  • Remote Work Rockstar: Self-motivated and disciplined in a remote environment.

Why Join Our Talent Network?

  • Work from Anywhere! Enjoy 100% remote work and flexibility.
  • Exciting Global Clients! Collaborate with startups and Fortune 500 companies.
  • Inclusive & Diverse Culture! Join a global team from 90+ countries.
  • Tools for Success! Access cutting-edge digital tools and training.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

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One press. We do the rest.

  1. A CV for this posting

    Written against ModSquad's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ModSquad's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ModSquad's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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