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Open nowPosted 34 hours ago

Account associate

Monizze7 open roles

Where
Brussels, Brussels, Belgium
Work mode
Hybrid
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Your applicationOpen nowAccount associateMonizze · Brussels, Brussels, Belgium

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Monizze's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Monizze postings stay open a median of 37 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 34 hours ago

Monizze median: 37 days open

The posting

About Monizze

Monizze is on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

With RewardFlex, our platform that lets employees shape their own benefits package with total freedom, combined with our Social Vouchers offering, we bring a new kind of value to thousands of workers across Belgium.

We are looking for an Account Associate with a strong commercial drive to join our Account management team.

Your mission is twofold: You develop and retain a portfolio of mid-sized customers through an internal sales approach. At the same time you help your portfolio discover and adopt our solutions: Social Vouchers (meal, eco, gift) but with an emphasis on our RewardFlex platform. A big focus will be on selling our Reward Flex solutions to a bigger shared portfolio of customers.

You manage your portfolio remotely, build strong relationships, drive customer satisfaction, and maximize revenue opportunities. Reporting to the Head of Account Management, you play a crucial role in the overall success of the employer business unit.

This position is based at our offices and does not involve client visits or travel.

Your advantages first

💪 Your purchasing power is optimized – the motto is true for clients & employees 🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz 🚙 A mobility budget 🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy 🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze) 🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles 🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect 🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...) 👪 Your health and your family's health is covered by our hospitalization insurance ✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments 🏠 Homeworking opportunities and overall flexibility 🧳 A yearly trip with all your colleagues to celebrate our achievements ➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

(Junior Account Manager / Junior Customer Success Manager / Customer Success Associate / Account Associate)

Key responsibilities

1. Manage and grow your customer portfolio

  • Be the primary point of contact for your portfolio, advocating on behalf of your customers and making sure their needs are met.
  • Build and maintain strong relationships, understand their business challenges and provide effective solutions that drive growth.
  • Use every customer contact as an opportunity to up and cross-sell all our solutions and to limit churn.
  • Propose new solutions to increase customer satisfaction and value, and evaluate and report on customer satisfaction.

2. Identify and sell new solutions

  • Prepare and follow up on your commercial action plan: identify relevant customers for the product in your target segment.
  • Call customers, follow up and keep a pulse on market trends to engage with potential candidates.
  • Present our products and solutions in a consultative way, adapted to each client’s needs, and negotiate offers aligned with the commercial strategy.
  • Close deals and enable new products.

3. Understand your customers’ business

  • Gain a deep understanding of your customers’ business needs, industry trends and challenges.
  • Educate them about relevant product features and connect them with the right internal resources to address their needs.

4. Network and represent Monizze

  • Represent Monizze at relevant events and networking activities to build strong relationships within your target sector.

5. Work with the team and keep your data sharp

  • Keep the CRM always up to date with relevant data and contact info, and report on your results.
  • Assist in developing customer engagement processes and tools that ensure smooth interactions with Monizze.
  • Work closely with management and team leaders, including the Sales team, to develop strategies that support the growth of the Account management team and the platform.

What You’ll Bring

  • 1 to 3 years of experience in B2B sales or account management.
  • You love talking to people and turning opportunities into results: you are autonomous, results-driven and well-organized.
  • Daily outbound calling your customers is why you wake up in the morning!
  • Strong customer focus and the ability to empathize with customers' challenges, providing competent and compassionate solutions.
  • Excellent communication and listening skills; you enjoy negotiating and finding solutions that work for everyone.
  • Comfortable with CRM tools and reporting.
  • Curious, not afraid to ask questions or dig deeper, and open to feedback and eager to learn.
  • Excellent problem-solving skills, with the ability to think dynamically in fast-paced situations.
  • Comfortable working in a rapidly growing company and adaptable to change.
  • Quick to build relationships and collaborate effectively with internal teams; a team player with an innovative, flexible and service-oriented mindset.
  • Calm under pressure, with strong attention to detail and excellent organizational skills.
  • Fluent in Dutch, French, and English, with excellent oral and written communication skills.
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