The posting
Job Description
This position is responsible for the management and maintenance of cases in support of the Adult Probation staff and department.
Responsibilities
Department: Adult Probation
Pay Grade: 75, Non-Exempt
Starting hourly rate: $23.29
Minimum Experience:
- One (1) year of experience working with offenders and/or drug screen administration.
Minimum Education:
- Associate degree in social sciences, criminal justice, or related field required; Bachelor's degree coursework or completion preferred.
Certifications, Licenses:
- Must have valid driver's license.
- A pre-employment criminal background check is required.
This position is responsible for the management and maintenance of cases in support of the Adult Probation staff and department.
GENERAL POSITION DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.
- Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
- Enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
- Maintains electronic, paper filing, and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
- Assists department in any copying, filing or printing projects as needed.
- Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail.
- Composes general and confidential correspondence and reports; proofreads and edits documents.
- Maintains the booking log daily; checks the MCSO log, verifies active and inactive clients.
- Prints pictures of clients and distributes to Probation Officers.
- Performs intake process; interviews clients and aids with paperwork; schedules orientation and completes files, recording judgments on the docket.
- Attends court as assigned.
- Prepares court orders and related documents for new probationers.
- Conduct probation orientation sessions; verifies client information; collects payments.
- Verifies amount of restitution paid; prepares documentation to accompany payment or refund.
- Administers random drug screens; maintains accurate logs of results.
- Assists Recovery Court Division and Probation Division with entering new clients into database; updating calendar with appointments and court dates as needed.
- Interviews DUI, Probation and Recovery Court offenders.
- Provides accurate and detailed compliance updates to the Recovery Court Division and Probation Division regarding new referrals and new arrests.
- Assists participants with transportation and license reinstatement issues.
- Tracks and compiles information needed for grants and program evaluation.
- Assists Leadership Team in preparing for meetings, coordinating and preparing information and materials as directed.
- Assists with client enrollment and check in of department Kiosk when necessary.
- Assists with reviewing warrant list received from Clerk's office and report findings to manager.
- Serve in rotation covering front desk and answering multi-line phones when necessary.
- Prepare a weekly report to Supervisor providing orientation and case assignment information.
- Adheres to all local, State laws and court rules.
- Serves as backup to other department staff.
- Other duties as assigned.
FISCAL RESPONSIBILITIES
This position is responsible for monitoring multiple accounts, performing accounting transactions, and has the authority to make minor purchases under the purchasing policies of the department.
COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES:
- Represents the Department to other County departments, elected officials, outside agencies, customers, County residents and visitors.
- Provides quality customer service to individuals needing directions or assistance.
- Demonstrates the organization's Core Values and adherence to the Ethics policy.
SUPERVISORY RELATIONSHIPS:
Works under the supervision of the Director. Employee may need to occasionally choose from defined alternatives to resolve problem but consults with supervisor on matters not covered by guidelines. This position has no supervisory responsibilities.
Qualifications
JOB QUALIFICATIONS – KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Governmental accounting and auditing methods, procedures, and financial practices.
- State and County Laws and Regulations regarding social and correctional casework.
- Current office practices and procedures.
- Computer software consistent for this position.
Skill in:
- Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
- Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Applying judgment and discretion in resolving problems and interpreting policies and regulations.
Ability to:
- Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
- Establish and maintain accurate records of assigned activities and operations.
- Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Perform mathematical calculations required of this position.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain accurate records of assigned activities and operations.
- Analyze facts and exercise sound judgment in arriving at conclusions.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.
- Always maintain professionalism.
- Ability to work a flexible work schedule that may require evenings, weekends, and holidays and be able to respond after hours as needed. Work the allocated hours of the position.
WORK ENVIRONMENT:
Work is performed in a typical indoor office setting; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions.
PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES:
- This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms.
- Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen.
- Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word.
- Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors.
- Work requires preparing and analyzing written or computer data and observing general surroundings and activities.
- Use and normal maintenance of office machines, (copier, computer, printer, etc.).
- Frequent use of phone handset and repetitive use of hand and fingers to operate office equipment, use computer keyboard and computer mouse and to perform other office tasks.
- Ability to recognize occupational hazards in work activities and take safety precautions.
- Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
The intent of this position description is to provide a representative summary of duties and responsibilities that will be required of positions given this title and is not a declaration of the specific duties and responsibilities of any particular position. Employees may also be assigned job-related tasks other than those specifically presented in this description.
Montgomery County is an Equal Opportunity Employer and complies with the requirements of the Civil Rights Act of 1966 (Section 1981) and 1964 (Title VI, VII,) Americans with Disabilities Act (ADA), Rehabilitation Act of 1973, Age Discrimination in Employment Act (ADEA), Equal Pay Act (EPA) and the Uniformed Services Employment and Re-employment Rights Act (USERRA).
About Us
Montgomery County, Tennessee, is home to Clarksville, the state’s fifth-largest city. Located just 40 miles from Nashville and within a day’s drive of most major U.S. cities. The area offers a vibrant mix of history, innovation, and outdoor recreation with over 30 parks and trails like the scenic Clarksville Greenway.
Regularly named one of Money Magazine’s, “Best Places to Live,” the community features a low cost of living, a growing downtown, and strong environmental initiatives, including new solar farms.
Home to Fort Campbell, Austin Peay State University, and major employers like Google, LG, Hankook, and Amazon, Montgomery County is a hub of opportunity. The County Government operates 40+ departments and offers excellent benefits, including TCRS retirement plans.
Join us and see why Montgomery County is a top choice for living and working in Middle Tennessee.
