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Open nowPosted 344 days ago

【发行】VIP运营主管

moonton/index132 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now【发行】VIP运营主管moonton/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on moonton/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. moonton/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 344 days ago

moonton/index median: 1 days open

The posting

一、VIP体系搭建与优化： 1、精通VIP服务分级体系设计，能独立规划公司级VIP会员成长体系、权益规则及服务标准；牵头建立公司级VIP用户分层体系（如成长等级、权益包、服务优先级），覆盖国内及海外所有运营游戏项目。 2、设计VIP用户生命周期管理策略，擅长通过用户付费数据、行为数据识别VIP用户需求，输出运营策略并跟踪效果；通过数据分析优化会员权益（如专属客服、活动优先参与、问题极速响应等）。 3、熟悉企微后台、CRM系统等工具的配置与管理，能优化VIP用户标签体系及工单流转流程。 二、VIP客服团队管理： 1、从0-1组建国内VIP客服团队，制定岗位职责、服务流程及SOP手册，熟悉企微后台配置； 2、搭建培训体系（如新员工入职培训、专项技能提升培训）及绩效考核机制（如服务满意度、响应时效、问题解决率等）。 三、跨部门协作与用户体验提升： 1、作为VIP业务负责人，定期与项目组（开发、产品、市场）沟通，推动解决VIP用户核心痛点（如账号安全、专属活动、技术故障等）； 2、建立VIP用户反馈闭环机制，每月输出分析报告，推动产品迭代（如新增VIP专属功能、优化客服响应通道）。

1、5年以上游戏行业VIP客服相关工作经验，3年以上团队管理经验，具备VIP客服团队从0-1搭建经验者优先。 2、热爱游戏行业，具备至少3款以上手游深度体验经历，熟悉主流品类核心玩法； 3、具备优秀的跨部门沟通技巧，能高效联动研发、策划等部门推动大R玩家的问题处理。 4、逻辑清晰，结果导向，能在多任务并行场景下保持高效执行力，抗压能力强;

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