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Open nowPosted yesterday

System Engineer

MORGAN MCKINLEY PTE. LTD.

Pay
SGD 2,400 – SGD 3,400 a month
Where
Central, Singapore
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Your applicationOpen nowSystem EngineerMORGAN MCKINLEY PTE. LTD. · Central, Singapore

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Share of postings closed within
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  2. 4.6%3 days
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  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

The posting

ROLE SUMMARY The System Engineer acts as the Tier 2 technical escalation point for Tier 1 support, resolving complex MFD software, network, DFE, and colour-related issues.

This role also leads device installations and ensures customers receive consistent, high-quality technical support.

KEY RESPONSIBILITIES Technical Escalation • Take on escalated cases from Customer Service Engineers that cannot be resolved at Tier 1 • Diagnose and resolve MFD software-related issues within agreed SLA timelines • Document root causes and workarounds for knowledge base and team upskilling

Network & Authentication Troubleshooting • Resolve network scanning failures (SMB, FTP, WebDAV) • Coordinate with customer IT teams to align device configurations with their network environment

MFD Installation • Perform end-to-end on-site installation of Multifunction Devices • Configure network settings, scanning profiles, address books, and authentication methods • Validate all functions (print, copy, scan) post-installation and hand over to end users

DFE Installation &Troubleshooting

• Install, configure, and commission Digital Front End (DFE) systems (e.g.Fiery or equivalent)

• Troubleshoot DFE issues — RIP errors, job queue failures, driver conflicts, and connectivity faults

• Perform software updates, patch management, and routine system health checks

Colour Profiling

• Create and calibrate ICC colour profiles for MFDs and DFE print workflows

• Use spectrophotometers and profiling tools to build and validate colour output

• Diagnose colour consistency issues — banding, density drift, gamut mismatch

• Conduct periodic calibration checks for production customers

REQUIREMENTS

• Diploma in Information Technology, Computer Engineering, Electronics, orrelated field

• Minimum 2–3 years in a technical support or field engineering role

• Hands-on experience with MFD installation and troubleshooting

• Working knowledge of Kerberos, LDAP, Active Directory, TCP/IP, DNS, SMB

• Experience with DFE systems (Fiery or equivalent) is an advantage

• Knowledge of colour management and ICC profiling is an advantage

• Strong problem-solving and customer-facing communication skills

Note: This is a 1-year contract role.

Morgan McKinley Pte Ltd

Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633

Posting text belongs to the employer. Removal requests: contact us.

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