The posting
Role purpose
The System Engineer delivers customer infrastructure services across enterprise virtualisation, cloud and data-centre platforms, as well as onsite endpoint and network deployments. The role designs, implements, maintains and troubleshoots server and virtualisation environments; supports storage, backup, migration and resilience activities; contributes to IT service management and CMDB projects; and documents work for reliable operations and handover. The position combines senior platform engineering with hands-on customer-site infrastructure deployment and support, with the work mix varying by project and customer demand.
Key responsibilities
Infrastructure deployment and field engineering support
Virtualisation, cloud and data-centre platforms
· Design, deploy, configure and maintain VMware environments, including ESXi, vCenter, vSphere clusters, vSAN and Tanzu or Tanzu Kubernetes Grid where in scope.
· Administer virtual machines, clusters, datastores and resource allocation; configure and troubleshoot high availability, distributed resource scheduling and live migration.
· Support enterprise storage and compute platforms, including SAN zoning, LUN provisioning, FC or iSCSI connectivity, VMFS presentation and server refresh projects.
· Implement and verify virtual machine and file-level backup and recovery, monitoring and operational controls; contribute to disaster recovery and resilience testing.
· Support cloud operations and hybrid infrastructure activities, including AWS where assigned, using approved access, change and security procedures.
· Plan and execute virtual infrastructure migrations, upgrades and data-centre relocations, including cluster configuration, storage reattachment and service validation.
· Support endpoint and mobile device management platforms such as Workspace ONE, including device enrolment, policy application and application provisioning.
Systems, network and service support
· Troubleshoot hardware, endpoint, connectivity, printing and basic system issues; restore service or escalate with useful diagnostics and evidence.
· Support infrastructure maintenance and customer change activities in line with approved scope, access controls, change windows and safety requirements.
· Contribute to ITSM and CMDB deployments or migrations, including configuration, data validation, testing, user acceptance testing and issue resolution.
· Follow security, backup, access-management and asset-handling procedures, and protect customer information and credentials.
Preferred experience
· Experience with server and rack installations, UPS equipment, hardware re-racking or data-centre operations.
· Experience with vSAN, Tanzu or Kubernetes, Workspace ONE, enterprise backup products, FC or iSCSI storage, and AWS or other cloud operations.
· VMware or cloud-platform certifications relevant to the role.
- VMware — VMware Certified Professional for vSphere Foundation (VVF) Administrator or Cloud Foundation (VCF) Administrator
- AWS Certified CloudOps Engineer – Associate
· Experience with ITSM platforms or CMDB implementation, migration, testing and UAT; iTop experience is an advantage.
· CCNA for networking fundamentals
· ITIL Foundation for service and change processes



