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Open nowPosted today

Assistente de Monitoramento

Motorola Solutions853 open roles

Where
Sao Paulo, Brazil
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Your applicationOpen nowAssistente de MonitoramentoMotorola Solutions · Sao Paulo, Brazil

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Motorola Solutions's own form.

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Motorola Solutions postings stay open a median of 46 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted today

Motorola Solutions median: 46 days open

The posting

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

O Centro de Operações de Rede de Serviços Gerenciados da Motorola Solutions (MS-NOC) é composto por tecnólogos experientes que garantem que as redes de nossos clientes operem em seu desempenho máximo. Os serviços prestados pelo MS-NOC permitem que os clientes confiem as operações e a gestão de suas redes à Motorola Solutions, permitindo que foquem em sua missão principal. O Nível 1 (Tier 1) é um serviço 24x7 localizado no MS-NOC e atua como o ponto de contato principal do centro. Eles respondem a problemas solicitados por grupos como Atendimento ao Cliente, TSO, Serviços de Campo, Equipe de Gestão de Desempenho, entre outros.

Job Description

Você fornecerá suporte técnico e coordenação de atividades dentro do Centro de Operações de Rede da Motorola, verificando a resposta rápida e precisa a todos os alertas, garantindo o reparo ou a escalada de problemas conforme apropriado. O agente de Nível 1 se empenhará para manter o mais alto nível de serviço para todos os clientes, garantindo a notificação adequada e oportuna dos status de rede e manutenção. Esta posição apoia as Operações de Rede, exigindo flexibilidade para trabalhar em todos os turnos conforme necessário. O Agente de Nível 1 se juntará a uma equipe de Operadores de Suporte ao Cliente e Agentes Seniores de Nível 1, atendendo a todas as contas relevantes. Este cargo desenvolverá relacionamentos sólidos com o cliente e todos os outros departamentos de suporte.

Principais Responsabilidades

Gestão Técnica e de Incidentes

  • Monitorar a infraestrutura e resolver alertas para garantir o cumprimento dos SLAs (acordos de nível de serviço).
  • Registrar incidentes e escalar casos complexos às equipes especializadas, acompanhando até a resolução.
  • Documentar etapas de suporte e elaborar relatórios de incidentes críticos.
  • Monitorar indisponibilidades até a normalização total dos serviços.

Atendimento ao Cliente

  • Atuar como primeiro ponto de contato para parceiros e clientes em questões de rede.
  • Gerenciar chamados (abertura e análise inicial de impacto) via telefone ou e-mail, respeitando os KPIs de tempo de resposta.

Conformidade e Processos

  • Seguir as políticas de qualidade e segurança da Motorola.
  • Manter-se atualizado sobre os sistemas internos e novas tecnologias.
  • Colaborar com diversas áreas funcionais para otimizar processos.

Basic Requirements

Experiência: Mínimo de 2 anos em suporte ao cliente, preferencialmente em ambientes de NOC, Help Desk ou Service Desk.

Idiomas: Inglês Intermediário.

Perfil Comportamental:

  • Excelentes habilidades de comunicação e organização de tempo.
  • Capacidade analítica para resolução de problemas e atenção aos detalhes.
  • Autonomia para trabalhar com supervisão mínima e gerenciar múltiplas tarefas sob prazos rígidos.
  • Letramento técnico e facilidade com novas ferramentas.

#LI-RD1

Travel Requirements

None

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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