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Open nowPosted 8 days ago

Support Specialist (Night Shift)

Mplus Serbia24 open roles

Where
Belgrade
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Your applicationOpen nowSupport Specialist (Night Shift)Mplus Serbia · Belgrade

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mplus Serbia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 8 days ago

The posting

We are seeking a passionate and tech-savvy Support Specialist to join us. This role involves providing on-call support, managing and troubleshooting hardware and software, and supporting new customer launches.

We're committed to bringing passion and customer focus to the business.

Primary Responsibilities:

  • On-call responsiveness to support inquiries, both virtually and in-person
  • Managing, maintaining, and troubleshooting hardware and software across sites
  • Setting up and installing hardware
  • Inputting data for client sites
  • New customer launch support
  • Leading training sessions
  • Creating templates to make communication more efficient
  • Communicating technical details to users in layman’s terms

What we expect from you:

  • Excellent English communication skills, both written and verbal
  • Communicate effectively with customers to identify needs and provide solutions
  • Strong critical thinking skills
  • Self-driven, can operate independently, and respond to unexpected situations with confidence
  • Able to manage multiple competing priorities
  • Must have good Microsoft office skills with a working knowledge of Teams, Word and Excel
  • Experience with various operating systems and POS systems is a plus
  • Willingness to work primarily during night shifts, including weekends

What you will get from us:

  • Remote model of work
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Mplus Serbia's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Mplus Serbia's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Mplus Serbia's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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