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Open nowPosted 7 days ago

Technical Support & Partner Onboarding Specialist - Hungarian and English language

Mplus Serbia24 open roles

Where
Belgrade
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Your applicationOpen nowTechnical Support & Partner Onboarding Specialist - Hungarian and English languageMplus Serbia · Belgrade
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Mplus Serbia's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: posted 7 days ago

The posting

Are you driven to empower others to succeed? Love sharing and guiding people through a great product? We’d love to hear from you!

We are looking for 2 Technical Support & Partner Onboarding Specialists to join our team and support partners with API integrations and technical troubleshooting.

Primary Responsibilities:

  • Support partners throughout the onboarding process and assist with API integration
  • Provide L1 technical support and troubleshoot partner issues related to POS systems and API connectivity
  • Monitor and manage support tickets, ensuring timely follow-up and resolution
  • Use Postman to test API requests and help identify integration issues
  • Escalate complex technical issues to the relevant teams when necessary
  • Create, update, and maintain knowledge base articles and technical documentation
  • Communicate with partners via Slack and email to provide guidance and ensure a smooth onboarding experience

What we expect from you:

  • Minimum 1 year of relevant experience in API onboarding, technical support, or POS systems
  • Hands-on experience with Postman, Jira, and Confluence
  • Fluent Hungarian and professional English language
  • Ability to work effectively in a team and handle multiple tasks simultaneously
  • Solid organizational and time management skills
  • Willingness to work Monday to Friday business hours, public holiday cover required (9am-5pm)

What you will get from us:

  • A remote work model
  • Paid training
  • Opportunity to work with a dynamic, fast-growing team
  • Private health insurance
  • Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to contribute to this position, apply now with your CV in English. We look forward to your application!

Note: Only shortlisted candidates will be contacted. Best of luck!

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