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Open nowPosted yesterday

Workplace Support

msamlin54 open roles

Where
Brussels
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Your applicationOpen nowWorkplace Supportmsamlin · Brussels

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. msamlin postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

msamlin median: 10 days open

The posting

Workplace Support (First Line Support)

Location: Brussels Department: IT Service Management WPS

About the Role

MSIG Europe SE is looking for a hands-on and customer-focused Workplace Support Engineer to provide local first-line IT support for our employees. You will be the local face of IT, ensuring users receive professional and timely support while contributing to a secure, stable, and modern workplace environment.

Key Responsibilities

  • Provide on-site and remote support for IT incidents and service requests. Together with the offsite support from Brno.
  • Troubleshoot and resolve issues related to laptops, mobile devices, Microsoft 365 applications, meeting room technology, and peripherals.
  • Support user onboarding, offboarding, and workplace device deployment.
  • Manage and update tickets through our IT Service Management (ITSM) platform.
  • Support endpoint management and device compliance using Microsoft Intune.
  • Assist with endpoint security, vulnerability remediation, and device protection using Microsoft Defender.
  • Follow ITSM processes including Incident, Request, Change, Problem, and Knowledge Management.
  • Maintain accurate documentation, asset records, and knowledge articles.
  • Work closely with other IT teams and vendors to ensure excellent service delivery.

What We're Looking For

Experience

  • 2+ years of experience in an IT Support, Service Desk, or Workplace Support role.
  • Experience working in a corporate IT environment.
  • Familiarity with ITSM tools such as ServiceNow, TOPdesk, Jira Service Management, or similar solutions.

Technical Skills

  • Strong knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint, Office Apps).
  • Good understanding of Microsoft Intune and endpoint management concepts.
  • Knowledge of Microsoft Defender and endpoint security principles.
  • Experience supporting Windows 11, mobile devices (iOS/Android), printers, and collaboration technologies.
  • Basic understanding of networking concepts including Wi-Fi, VPN, and LAN connectivity.

Personal Skills

  • Strong customer service and communication skills.
  • Proactive and solution-oriented mindset.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Team player with a continuous improvement mentality.

Desirable Qualifications

  • ITIL Foundation certification.
  • Microsoft MS-900, MD-102, or SC-900 certifications.
  • Experience supporting hybrid workplace environments.

Why Join MSIG Europe SE?

You'll become part of a collaborative IT team that delivers secure, reliable, and modern workplace services across Europe, helping colleagues stay productive and connected every day.

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