The posting
📝 Contract: Permanent ⌚ Hours: 37.5 hours per week, including the occasional Saturday (with a day off in lieu during the week) 💰 Salary: Starting from £25,528.04 💙 Be the person who makes someone feel welcome. When a client walks through our doors, you could be the first person they meet. That first interaction matters. As a Client Care Coordinator at MSI Reproductive Choices UK, you'll play an important role in creating a positive, supportive and respectful experience for every client who comes to us for care. 👋 This isn't a traditional receptionist role. It's a genuinely people-focused and you'll meet people from all walks of life, each with their own circumstances, experiences and reasons for being here. Sometimes, the people you meet may be going through a difficult or emotional time. You'll need to be comfortable having sensitive conversations, dealing with challenging situations and remaining calm and compassionate when things aren't straightforward. ✨ What does the role involve? Every day will be different. You'll welcome clients, help resolve queries and make sure clients know what happens next. You'll work closely with colleagues across the centre, keeping communication flowing and helping everything run smoothly. You'll need to be confident speaking to people face-to-face and able to adapt your approach depending on who you're talking to. You may have conversations that are straightforward and positive, and others that require greater patience, empathy and understanding. You'll also be part of a busy team, so supporting your colleagues and working together will be just as important as the way you support our clients. 🤝 Who are we looking for? We're looking for someone who genuinely enjoys working with people and takes pride in providing great customer service. You'll already have experience of working as part of a team and have worked in a face-to-face customer service or client-facing environment. You might come from a healthcare, hospitality, retail, travel, customer service or another people-focused background. You'll need a good work ethic, a positive attitude and the ability to remain professional when faced with difficult or challenging situations. Most importantly, you'll be someone who treats everyone with kindness, dignity and respect. 🌱 No healthcare experience? That's okay. We can support you to learn the role and understand our services. What we can't teach as easily is genuine empathy, a willingness to help and the desire to make a difference to someone's experience. ❤️ Why MSI UK? There are many reasons people choose to work for MSI UK, but one of the biggest is knowing that what you do matters. For some clients, simply being welcomed by someone who is friendly, understanding and non-judgemental can make a difficult day feel a little easier. For more information on the role, please refer to the following jo description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf Why Join Us? We offer a supportive, values-driven environment where your contribution is recognised and rewarded: Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards. Wellbeing & Work-Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies, and a national employee recognition programme. Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth. If you're a people person who enjoys making a difference, thrives as part of a team and wants to do work with real purpose, we'd love to hear from you. Your body. Your choice. Your future.
