The posting
Job Description
Company: MoMo PSB
Job Summary: The role is responsible for maintaining transaction integrity, managing settlement and reconciliation exceptions, overseeing disputes and chargebacks, strengthening operational controls, and driving timely resolution of transaction-related issues. It supports the Head, Banking Operations in maintaining a resilient, scalable and efficient transaction operations environment aligned with business objectives and applicable regulatory requirements.
Responsibilities
- Manage the day-to-day delivery of transaction processing and monitoring across payment channels, ensuring transactions are processed accurately, securely and within agreed service levels.
- Oversee settlement and reconciliation activities with NIBSS, partner banks, switches and other payment ecosystem partners, ensuring timely settlement and prompt resolution of reconciliation exceptions.
- Monitor transaction performance and coordinate the investigation and resolution of failed, pending, reversed and irregular transactions, including recurring issues requiring root-cause resolution.
- Manage transaction disputes, reversals, refunds and chargebacks, ensuring customer and agent issues are resolved within regulatory, scheme and internal timelines.
- Maintain strong operational controls across transaction processing, settlement, reconciliation and dispute management, proactively identifying control gaps and areas of potential financial or operational risk.
- Ensure transaction operations comply with applicable CBN requirements, payment scheme rules, internal policies and operational procedures, while supporting regulatory, audit and risk management requirements.
- Drive continuous improvement and automation of transaction operations, reducing manual intervention, operational errors and turnaround times while improving transaction success rates and service delivery.
- Partner with Technology, Finance, Treasury, Risk, Compliance, Fraud Management and Customer Experience teams to resolve operational issues and support the successful implementation of new products and payment capabilities.
- Monitor operational performance through relevant reports, dashboards and service metrics, escalating significant transaction incidents, exceptions and emerging risks as required.
- Lead, coach and develop the Transaction Operations team, ensuring clear accountability, strong performance standards and effective delivery against operational objectives.
Qualifications
Education:
- Bachelor’s degree in Accounting, Finance, Economics, Banking, Business Administration, Computer Science, Engineering or a related discipline.
- A postgraduate degree would be an advantage.
- Relevant professional certification such as ACA, ACCA, ACIB, CISA, CRISC, Six Sigma or PMP would be an advantage.
Experience:
- Minimum of 10-13 years' experience in transaction processing, payment operations, banking operations, settlement and reconciliation or digital financial services; with at least 3 years in a leadership /managerial role
- Experience in Fintech or Banking is preferred.
- Good understanding of the financial services regulatory environment and regulatory policies
- Demonstrable experience managing high-volume transaction operations.
- Practical experience working with payment switches, partner banks and the broader payments ecosystem.
All job applications will be processed in line with the MoMo PSB Privacy notice. Please visit this link: https://bit.ly/momo-priv-policy to access the privacy notice.
About Us
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Obsessions: How We Do It
The behaviors that keep our culture strong and safe.
1. Light It Up!
Always Do This:
🔹 Bring all your heart and all your smarts to us.
Never Do This:
❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.
2. Raise Your Hand. Speak Your Mind.
Always Do This:
🔹 Respectfully but firmly challenge any threat to what we stand for.
Never Do This:
❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.
3. Collaborate. Don’t Isolate.
Always Do This:
🔹 Share what you know and respect what others can teach you.
Never Do This:
❌ Never think that you are great unless you help make others great too.
4. Things Always Get Better Here.
Always Do This:
🔹 Take your own steps forward to improve and strengthen us.
Never Do This:
❌ Never believe or cause others to believe that "not now" means "not ever."
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello Family, where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.
Our Employee Value Proposition enables you to:
🟡 Work with meaning
🟡 Connect to develop
🟡 Thrive in positivity
🟡 Grow with purpose
Live inspired.
It’s a great place to work! Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
For whistle blowing and reporting fraudulent recruitment activities, contact us via [email protected]
By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).
