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Open nowPosted 966 days ago

Customer Success Manager

Multiplier1 open role

Where
Remote
Work mode
Remote
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Your applicationOpen nowCustomer Success ManagerMultiplier · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Multiplier's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 966 days ago

The posting

Multiplier is an identity governance and security tool used by leading organizations worldwide.

We're a fully remote, sustainably run and profitable startup that's just turned 3 years old!

As our first Customer Success Manager, you will be responsible for helping to onboard new customers as well as managing and responding to support requests.

You’ll play a key role in ensuring our customers have a great experience with our product and our team. This position combines elements of support, customer success, and sales, making it a key customer-facing role on our team.

This is a part-time contractor position (approximately 20 hours/week).

What you’ll be doing

Reactive support: managing the support inbox Proactive support: reaching out to customers to help them improve their Multiplier setup Handling calls: demos, onboarding, strategy, etc. Writing documentation to address common user challenges Recording video content like instructional videos and product demos

Key skills

Previous experience in a customer support/success role in a SaaS company. Native-level fluency in English Very comfortable on calls and video A scrappy mentality — you wear many hats and are willing to get your hands dirty. Technical curiosity or experience — interested in becoming an expert in a specialized product for technical teams.

Schedule

This is a part-time contractor position (approximately 20 hours/week), with the potential to go full-time.

The schedule is very flexible. We’d like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary. All of the team members respect the asynchronous style of communication.

You don’t have to open up your entire calendar for the calls, only a few convenient blocks 2-3 times per week.

Timezone

The team is 100% remote.

Amaresh, who will be working with you most closely, is based in Australia. Many of the customers are based in the US.

The ideal candidate will have a few hours of overlap with US business hours.

Perks 100% remote work environment Flexible hours 4 weeks of paid vacation per year Team-first, sensible working environment

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  1. A CV for this posting

    Written against Multiplier's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Multiplier's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Multiplier's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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