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Open nowPosted 31 hours ago

VisionLink Support Specialist

Mustang Cat95 open roles

Where
Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America
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Your applicationOpen nowVisionLink Support SpecialistMustang Cat · Mustang Cat - Houston, 12800 Northwest Freeway, Houston, Texas, United States of America

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Mustang Cat postings stay open a median of 20 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 31 hours ago

Mustang Cat median: 20 days open

The posting

🛠️ Now Hiring: VisionLink Specialist (Data Analysis | Equipment Health | Predictive Maintenance) The VisionLink Support Specialist is responsible for supporting, optimizing, and expanding the use of VisionLink across the dealership’s customer base. This role serves as the primary internal and external resource for telematics support, customer onboarding, training, and performance monitoring.

The Specialist ensures customers receive actionable insights from connected assets to improve uptime, reduce operating costs, and increase overall equipment productivity

💡 Why Join Mustang Cat’s Service & Analytics Team? We’re more than just machines—we’re the people behind the performance. Mustang Cat offers:

Great Work-Life Balance Job Stability + Career Growth Opportunities Comprehensive Benefits Package – Medical, Dental, Vision 401(k) with Employer Match Tuition Reimbursement & Development Opportunities Paid Time Off & Holidays

🤝 What You’ll Do as a VisionLink Specialist: Key Responsibilities VisionLink Customer Support

Provide frontline support for VisionLink-related inquiries from customers and internal teams.

Assist customers with account setup, asset visibility, subscriptions, and dashboard configuration.

Troubleshoot telematics hardware and connectivity issues (Product Link devices, cellular/GPS communication).

Coordinate with Caterpillar technical support when escalation is required.

Customer Onboarding & Training

Lead customer onboarding sessions for new machine deliveries.

Conduct virtual or in-person VisionLink training sessions.

Develop quick-reference guides and internal best practices documentation.

Ensure customers understand features including:

o Health alerts o Utilization tracking o Preventive maintenance scheduling o Productivity analytics o Fuel and idle reporting

Identify opportunities to increase VisionLink subscription penetration. Support CVA and Services Commitment initiatives through telematics utilization.

Internal Dealer Support

Train Sales, Parts, and Service teams on VisionLink capabilities.

Support sales efforts by demonstrating telematics value to prospects.

Assist with reporting needs for leadership (utilization trends, adoption rates, subscription growth).

Partner with Condition Monitoring Analysts to translate telematics data into customer value.

📋 What We’re Looking For:

Experience in data analytics, data science, or a related analytical role Strong ability to collect, interpret, and analyze data from multiple sources Proficiency with Microsoft Office and database systems Excellent written and verbal communication skills Ability to work collaboratively across teams and departments Strong attention to detail with effective organization and time management skills

✅ Additional Helpful Skills:

Associate’s degree or technical certificate in a mechanical, technical, or related discipline Prior experience as a diesel technician or in a heavy equipment service environment Experience performing root-cause analysis and identifying machine issues Familiarity with Caterpillar equipment and condition monitoring tools such as VisionLink, Cat Inspect, SIS, and Foresight

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