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Open nowFirst seen 2 days ago

Senior Associate Quality Support

My5 open roles

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Your applicationOpen nowSenior Associate Quality SupportMy

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on My's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

Communication

Problem-Solving

Resilience and Adaptability

Administrative Work

Collaboration

Responsibilities

  • Perform call quality monitoring and reporting (providing feedback, raising issue, identifying root causes and giving recommendations)
  • Responsible for meeting the required monthly target
  • Coordinate with Operations on how to improve team/site quality scores
  • Attend/facilitate QA call meetings and calibrations
  • Perform coaching and/or training to improve quality score as needed
  • Perform other duties as assigned by the Management.

Must Have

  • Should possess a positive attitude and open to feedback
  • Flexible and willing to work long hours, when needed
  • Strong product/process knowledge of Life insurance

Nice to Have

  • With intermediate to advanced MS Office skill

Perks & Benefits

We believe in recognizing and rewarding your hard work.

Here's a glimpse of what you can expect when you join our team:

Paid Time Off

Maintain a healthy work-life balance with generous paid time off.

Team Building & Recreation

Connect with colleagues through sports activities, team-building events, and regular social gatherings.

Complimentary Meals & Snacks

Stay energized and focused with free meals, snacks, and drinks throughout your workday.

Competitive Compensation

We offer an attractive salary package commensurate with your skills and experience.

14th Month Pay

As a token of our appreciation, enjoy a 14th-month bonus upon regularization.

Comprehensive Health Insurance

Your well-being is our priority. We provide HMO to ensure you have access to quality healthcare.

Build a rewarding career

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on My's form

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    An application in CV Rocket: every answer filled in on the employer's form.

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  5. Reply with AI

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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