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Open nowFirst seen 6 days ago

Guest Experience officer / Guest services x2 (Cape Winelands) Permanent

MyCareerCraft188 open roles

Where
Paarl, South Africa
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Your applicationOpen nowGuest Experience officer / Guest services x2 (Cape Winelands) PermanentMyCareerCraft · Paarl, South Africa

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Guest Relations Officer Hospitality

We are seeking a professional and welcoming Guest Relations Officer to join our client's hospitality team on a fixed-term basis. The role focuses on delivering an exceptional guest experience from arrival to departure while supporting different departments as needed.

Key Responsibilities

  • Greet guests warmly and handle check-in and check-out procedures.
  • Share guest information with relevant departments to ensure smooth communication.
  • Assist with reservations, restaurant bookings, tours, transfers, and itineraries.
  • Maintain accurate guest details, profiles, and billing information.
  • Prepare welcome letters, registration cards, and other guest documentation.
  • Handle guest queries, calls, and concerns in a professional manner.
  • Support the reservations, spa, housekeeping, and food & beverage teams when required.
  • Manage daily guest itinerary sheets and call logs.
  • Book and monitor transfers, ensuring charges are processed correctly.
  • Perform handovers with colleagues across shifts and complete limited night audit duties.
  • Report maintenance or service issues to management as needed.

Requirements

  • Hospitality certificate or diploma.
  • 3-4 years experience in a similar guest relations or front office role.
  • Strong administrative and computer skills.
  • Excellent communication and interpersonal abilities, both verbal and written.
  • Customer-focused with the ability to work confidently with high-profile guests.
  • Professional appearance with a friendly and approachable manner.
  • Strong attention to detail, reliability, and punctuality.
  • Ability to work collaboratively across departments and adapt to guest needs.
  • Own reliable transport.

#mycareercraft #jobsmycareercraft #mycareercraftjobs #hospitalityjobs

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