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Open nowPosted 23 days ago

0731 - Customer Service Manager (Up to $4200)

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 4,200 a month
Where
Central, Singapore
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Your applicationOpen now0731 - Customer Service Manager (Up to $4200)MyCareersFuture · Central, Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

Role:

Customer Service Manager

  • Location: Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work)
  • Monday to Friday (8am to 5pm)
  • Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)

Requirements

Bachelor’s Degree in Business Administration, Management Studies, or a related field.

At least 2 years in Customer Service Supervisory role.

Responsibilities:

Leadership of Customer Service Team

  • Lead, coach and mentor the customer service team to deliver exceptional service standards.
  • Oversee team members' capability in managing sales leads effectively.
  • Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
  • Oversee daily operations of the customer service department, ensuring prompt resolution of customer inquiries, service issues, complaints, and escalations.
  • Maintain an organized and efficient filing and database system for customer records and service documentation.
  • Lead digital transformation efforts related to new systems or software.
  • Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

  • Prepare and generate monthly performance and operational reports.
  • Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
  • Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance
  • Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
  • Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
  • Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

  • Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
  • Provide support in data analysis and insights related to customer satisfaction and sales performance.
  • Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

  • Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
  • Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

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