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Open nowPosted 2 days ago

1 Year Contract HR Ops Executive (Bank) #NJN

MyCareersFuture94,028 open roles

Pay
SGD 5,000 – SGD 5,500 a month
Where
Singapore
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Your applicationOpen now1 Year Contract HR Ops Executive (Bank) #NJNMyCareersFuture · Singapore

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.9%7 days
  4. 14.2%14 days
  5. 34.1%30 days
This job: posted 2 days ago

The posting

Raffles Place

9am to 6pm (Mon to Fri)

1 Year Contract

Key Responsibilities

HR Operations

  • Serve as the primary contact for internal and external enquiries directed to the HR Operations team.
  • Act as a subject matter expert on assigned HR Operations processes and services.
  • Monitor and respond to requests received through HR shared mailboxes, case management systems, self-service portals, and other communication channels.
  • Ensure timely resolution of employee and stakeholder queries while adhering to established Service Level Agreements (SLAs).
  • Escalate issues, risks, delays, or service concerns appropriately and keep stakeholders updated on progress.
  • Collaborate with HR Centres of Excellence, HR Business Partners, PODHR teams, and other stakeholders to support service delivery.
  • Administer Electronic Signature Book assignments.
  • Administer Employment Pass renewals, including coordinating the required documentation, tracking renewal timelines, liaising with relevant stakeholders, and ensuring timely completion.
  • Perform data entry, document verification, and transaction processing while ensuring compliance with established procedures and controls.
  • Maintain HR Operations dashboards, reports, trackers, and service metrics.
  • Support leave coverage arrangements and department reporting requirements.
  • Support ad hoc HR Operations activities and projects as assigned.

Compliance& Governance

  • Administer government-paid leave claims and submissions.
  • Coordinate and respond to government surveys, statutory reporting requirements, and regulatory requests.
  • Manage employment verification and reference check requests for former employees, ensuring responses are accurate, timely, and in accordance with bank policies and data privacy requirements.
  • Ensure compliance with HR policies, procedures, governance requirements, and audit standards.
  • Support data quality reviews, documentation management, and operational risk mitigation activities.

Compensation& Benefits Administration

  • Administer employee referral payout processes.
  • Coordinate and manage Spot Award administration.
  • Administer the annual Long Service Award programme, including recipient verification, communications, award coordination, and event support.
  • Coordinate temporary accommodation arrangements, vendor engagement, and invoice processing.

Operational Excellence & Process Improvement

  • Support the review, documentation, analysis, and continuous improvement of HR processes across PODHR.
  • Develop and maintain end-to-end process maps, workflows, standard operating procedures, and process documentation.
  • Conduct process analysis to identify inefficiencies, operational risks, control gaps, and opportunities for service enhancement.
  • Facilitate stakeholder discussions and workshops to gather business requirements and document current and future-state processes.
  • Support User Acceptance Testing (UAT), implementation activities, and post-implementation reviews for process, policy, system, and service changes.
  • Assist in change management activities, including communication, documentation, training support, and stakeholder engagement.
  • Track and monitor Operational Excellence initiatives, action plans, and process improvement outcomes.
  • Support governance activities relating to process management, documentation standards, and operational controls.
  • Contribute to the department's process transformation, digitalisation, automation, and service excellence agenda.
  • Prepare management reports, dashboards, presentations, and analysis to support decision-making and operational reviews.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

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