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Open nowPosted 20 days ago

1 Year Operations Executive (Client Account Management) | Labrador Park | Up to $3000 + Incentives #NKA

MyCareersFuture94,028 open roles

Pay
SGD 2,800 – SGD 3,000 a month
Where
Singapore
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Your applicationOpen now1 Year Operations Executive (Client Account Management) | Labrador Park | Up to $3000 + Incentives #NKAMyCareersFuture · Singapore

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  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 20 days ago

The posting

Location: Labrador Park

Duration: 1 year contract

Salary: Up to $3000 basic + $150 incentives monthly (after 3 months probation)

Job Responsibilities:

  • Managing assigned accounts to meet the agreed clients KPI and, SLAs within the allocated budget
  • Liaising with customers and ground staff on all operational issues to ensure daily operations runs smoothly
  • Primary escalation point for client on account service delivery issues
  • Manage small teams of junior staffs to meet clients’ SLAs and KPIs based on approved budget and sizing
  • Establish SOPs and drive processes compliance
  • Manage clients’ expectations and build relationships thru regular and scheduled engagements to share on monthly progress reports and achievement.
  • Responsible for timely, accurate data reporting and client billing for both internal and external parties
  • Initiate and drive incident closure with preventive and reactive actions to recover client confidence
  • Handle, lead and drive changes below major requests for assigned accounts

Ally (Kubota Ayako) CEI Reg. No. R26161457 EA Lic: 99C4599 Recruit Express Pte Ltd

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