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Open nowPosted 15 days ago

1 Year Team Lead (Contact/ Call Centre) - Up to $4.8K #NJN

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 4,800 a month
Where
Singapore
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Your applicationOpen now1 Year Team Lead (Contact/ Call Centre) - Up to $4.8K #NJNMyCareersFuture · Singapore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

Greenwich Drive (p/up: Serangoon, Kovan, Woodlands)

1 Year Contract

Any 5 days of the week (rotate every week)

• 8:30pm – 6pm (official hours)

• 2:30pm - 11:30pm

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.

• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with Service Transformation & Planning Team.

• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.

• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.

• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.

• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.

• Communicate and coordinate with internal and external stakeholders to address operational challenges.

• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements

  • Diploma/ Degree in any field
  • Minimum 2-3 years of supervisory/ team lead experience in call centre/ contact centre environment

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

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