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Open nowPosted 23 days ago

12m IT Support Specialist (Up to 6k) #HFT

MyCareersFuture94,028 open roles

Pay
SGD 4,000 – SGD 6,000 a month
Where
Central, Singapore
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Your applicationOpen now12m IT Support Specialist (Up to 6k) #HFTMyCareersFuture · Central, Singapore

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on MyCareersFuture's own form.

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 23 days ago

The posting

Job Responsibilities

Incident Management

  • Manage and resolve Level 2 incident tickets escalated from the Service Desk.
  • Perform incident diagnosis, troubleshooting, root cause analysis and resolution within agreed Service Level Agreement (SLA) targets.
  • Escalate complex technical issues to relevant global support teams when required.
  • Provide timely updates to users and stakeholders throughout the incident lifecycle.
  • Document troubleshooting steps, resolutions and workarounds accurately in the ticketing system.

Service Request Fulfilment

  • Review, prioritise and process service request tickets raised by users or escalated from the Service Desk.
  • Maintain accurate ticket statuses, action logs and resolution details.
  • Communicate request progress and completion status to end users.

Workplace & Endpoint Support

  • Provide technical support for desktops, laptops, printers, mobile devices and peripheral equipment.
  • Troubleshoot operating system, application, hardware and connectivity-related issues.
  • Minimise user disruption by resolving workplace technology issues in a timely manner.
  • Support device deployment, replacement and technology refresh initiatives.

User Account Administration

  • Create, modify and remove external user accounts.
  • Manage access permissions, distribution lists, shared mailboxes, security groups and software access.
  • Assign, modify and remove SAP roles and authorisations based on approved access requests.

IT Onboarding & Offboarding

  • Prepare, configure and deploy laptops, mobile devices and peripherals for new hires.
  • Create and assign required user accounts, software and system access.
  • Conduct IT induction sessions where required.
  • Recover, sanitise and decommission IT assets for departing employees.

IT Asset Management

  • Maintain accurate inventory records for IT assets and peripheral equipment.
  • Record asset allocation, transfers, returns and disposals.
  • Ensure asset information is accurately maintained in relevant asset management systems.

Audio Visual (AV) Support

  • Set up and test AV equipment for meetings, town halls and business-critical events.
  • Provide support for video conferencing systems, displays, microphones, speakers and presentation equipment.
  • Provide on-site technical support during business-critical meetings and events.
  • Troubleshoot AV issues to minimise meeting disruptions.
  • Coordinate with AV vendors on incident resolution, equipment repairs and installation of new AV equipment.
  • Coordinate preventive maintenance activities with AV vendors to ensure meeting room and conferencing equipment remain operational.
  • Maintain documentation, inventory and support records for AV systems and meeting room technologies.

Continuous Service Improvement

  • Identify recurring technical issues and recommend process improvements or automation opportunities.
  • Support IT projects and operational initiatives as assigned.
  • Contribute to improvements in end-user experience and IT service quality.

Requirements

  • Relevant Diploma, Degree or equivalent qualification in Information Technology, Computer Science or a related discipline.
  • Relevant experience in IT support, service desk, desktop support or workplace technology support.
  • Experience troubleshooting hardware, software, operating system and network/connectivity issues.
  • Familiarity with IT service management processes, ticketing systems and SLA-driven support environments.
  • Experience with user account administration and access management is advantageous.
  • Familiarity with SAP roles and authorisations is an advantage.
  • Experience supporting AV and video conferencing equipment is advantageous.
  • Good troubleshooting, analytical and problem-solving skills.
  • Strong communication and stakeholder management skills.
  • Good organisational skills with the ability to manage multiple incidents and service requests.
  • Ability to work independently while collaborating effectively with local and global support teams.
  • Strong attention to detail and commitment to accurate documentation.

For interested candidates, please submit your latest resume to [email protected]

Jacqueline Fong Hsin Ting (R21103226) Recruit Express Pte Ltd Company Reg. No. 199601303W EA License Number: 99C4599

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