The posting
Position Title : Customer Relations Specialist
Working days : Monday to Friday
Working hours : 8:30 AM – 6:15 PM (44 hours/week)
Salary : $3,500 – $4,000 per month + Commission
Location : (Support nearby centre)
- Choa Chu Kang ↔ Choa Chu Kang
- Woodlands ↔ Hougang
- Pandan Valley ↔ Jurong East
Key Responsibilities:
1. Lead Management & Conversion
• Engage inbound and outbound leads (calls, walk-ins, digital enquiries)
• Build rapport with parents and understand their needs
• Present the school’s value proposition, curriculum, and programmes
• Drive conversion of leads into centre visits and enrolments
2. Centre Tours & Sales Closure
• Conduct centre tours for prospective parents
• Communicate curriculum, teaching approach, and child outcomes
• Take full ownership of closing enrolments, including follow-ups and securing
commitment
3. Customer Experience Excellence
• Deliver a premium experience for every parent interaction
• Ensure timely and consistent follow-ups before and after visits
• Build long-term relationships with parents to support retention and referrals
• Act as the primary point of contact for parents throughout their journey
4. Brand Representation
• Represent the centre brand
• Ensure consistency in messaging and service delivery aligned with brand values
5. Performance & Targets
• Achieve and exceed individual targets for:
o Lead-to-visit conversion
o Visit show-up rates
o Enrolments
• Maintain accurate tracking of leads, follow-ups, and outcomes
• Continuously improve conversion performance through feedback and learning
Requirements: • Diploma holder • 3 years of sales experience, preferably in EC Industry • Willing to work weekends as required (to support parent visits)
📲Interested candidates, please WhatsApp your resume to: +65 9642 0989 (Han) 📧 Or email your resume to: [email protected]
👤Chaw Chiaw Han | R22106723🏢 The Supreme HR Advisory Pte Ltd | EA 14C7279



