The posting
Responsibilities
- Be the go-to person for customers and build close partnerships to understand their requirements, pain points, and budgets in order to propose suitable solutions
- Maintain and strengthen relationships with existing and prospective clients
- Provide market feedback, industry trends, and competitor insights to internal solution architects and developers to ensure relevance and competitiveness of solutions
- Assist the Department Director in preparing tenders, proposals, quotations, and participating in customer negotiations
- Management of service requests, change requests, contract variations
- Management of project payment milestones
- Management of vendors and liaising with project team on licenses procuring
- Plan, implement, and track initiatives to achieve sales targets for assigned products and solutions
- Maintain basic customer relationship management (CRM), including updating client contact records and providing bi-weekly sales forecasts and activity updates to management
- Coordinate with internal teams to ensure smooth delivery and customer satisfaction
- Handle customer enquiries and provide timely follow-up support
Requirements
- Diploma or Degree in Business, Marketing, IT, or related field
- Good communication and interpersonal skills
- Strong customer service and relationship management abilities
- Organized, proactive, and able to multitask
- Proficient in Microsoft Office applications
- Prior experience in account management, sales, or business development is an advantage
- Able to work independently and as part of a team



